Okay
  Public Ticket #4516091
Imagenes baja resolución
Open

Comments

  •  1
    Pablo Alvar started the conversation

    Hello,

    The product images in the gallery carousel are showing up with poor quality. Sometimes one or two load correctly, but most of the time they look blurry. If I click into a product and then go back to the gallery, the images reload and appear sharp — but by default, they almost always display with low resolution.

    All my original product images are 1333x1333px, so resolution shouldn’t be the issue.

    Could you please help me identify what might be causing this and how to make the images display in full quality by default?

    Thank you.

    Attached files:  descarga.png

  •  406
    Pat replied

    Hello Pablo,

    Thanks for reaching out.

    This behavior, blurry images on first load that sharpen up after a page interaction, is a classic symptom of a lazy loading or JavaScript optimization conflict. Your high-resolution images exist, but the script that is supposed to load them is being delayed or blocked on the initial page view.

    Please disable the lazy load setting on the elements and also excluding salient core js scripts in the Delay/Defer Javascript Execution setting in your performance/optimization plugins.

    You can also try to regenerate the thumbnails using a free plugin like "Regenerate Thumbnails"

    Give them a try and let us know how it goes!


    Kind regards,

    Salient Theme Support

  •  1
    Pablo Alvar replied

    Hi,I have completely disabled the Lazy Load option in the Salient theme settings and I have also regenerated all thumbnails, but the issue remains exactly the same.

    The images in the product carousel still load in low resolution or appear blurry on the first load, and nothing changes even with lazy load disabled and all thumbnails regenerated.

    Could you please check if there is any other theme setting, script, or image size configuration that might be affecting the product carousel?

    Thank you.

  •  9,585
    Tahir replied

     

    Hi Again,

    Thanks for reaching out! .

    Please adjust the Woocommerce settings and check: https://themenectar.com/docs/salient/salient-demo-importer-plugin/#:~:text=WooCommerce%20Product%20Images%20Not%20Crisp 

    Best 


     Salient Support Team


  •  1
    Pablo Alvar replied

    Problem solved

    tnks!