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  Public Ticket #452348
Visual Composer Not Working
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Comments

  • Joshua started the conversation

    Salient has worked fine for quite a while now, although when I create a new page, the visual composer will not load. The page originally opens in the classic editor mode, although when I click the visual composer, it just says "loading, please wait..." but never loads.

    Please could I have some assistance with this?

    Many thanks

  •  8,851
    Tahir replied

    Hey ,

    Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks


    ThemeNectar Support Team 

  • Justin replied

    I\'m having the same issue. deactivated all plugins, reactivated, with no luck.

  • Joshua replied

    Fixed. I had to delete a few of my third party plugins and reinstall them, it now works fine. Hope you get it fixed Justin.

  • Justin replied

    deleted all 3rd party plugins, reinstalled theme and composer plugin, still no luck. The issue is within the composer plugin.

    When I install the old theme, the composer works, but none of the styling/column layouts are there...

    I get this error when checking for issues: TypeError: a is not a function http://revbalance.com/wp-content/themes/salient/js/init.js?ver=5.5.4 Line 51

  • Justin replied

    Attached is the part of the string where the issue is located. This also happens on a testing server that I have setup...

    It\'s under this part in the init.js file :

    /*!
    * Packery layout mode PACKAGED v1.1.1
    * sub-classes Packery
    * http://packery.metafizzy.co
    */

  • Justin replied

    Well Since I have a license to visual composer, I removed the salient one and added the regular js composer, so the site is back up, but there are a ton of styling issues.

    Really like to figure out what\'s wrong with the build in salient version.

  •  8,851
    Tahir replied

    Hey Justin,

    Are you using the latest theme version ? .

    After Updating be sure to Activate Salient Visual Composer as its now a standalone plugin from here :

    Thanks


    ThemeNectar Support Team 

  • Sonya replied

    Having same issue. Using the current version of Salient and the bundled VC. Anybody get this fixed?

  •  8,851
    Tahir replied

    Hey Sonya,

    Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .

    Thanks


    ThemeNectar Support Team