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  Public Ticket #470060
Website not loading on iOS devices
Closed

Comments

  • Jeremy started the conversation
    July 1, 2015 at 10:26pm

    This happens on more than just the page I listed here.

    It's hard to recreate, but on certain iOS devices (more than i would care to admit) the page wont render at all.

    We have a million people on our facebook page that we post links to and a large majority have the same issue not being able to see our site on mobile.

    I have no problem seeing it on mobile, but here's a screenshot attached from one said iOS device that it's not rendering the site on.

    The image is of the exact page linked to our site and how it rendered on an iOS device.


    Could it be image animations?

  •  8,987
    Tahir replied
    July 2, 2015 at 4:04pm

    Hey ,

    Could you please update to Theme version 5.5.53 you seem to be on 5.5.51 . Also please see our changlog for more info http://themenectar.com/changelogs/salient.html .

    Thanks

    ThemeNectar Support Team 

  • Jeremy replied
    July 2, 2015 at 8:20pm

    I\'ve updated it.

    Unfortunately the problem still exists.

    And It\'s happened on many other previous versions

  •  8,987
    Tahir replied
    July 3, 2015 at 3:36pm

    Have assigned it to the developer .

    Thanks

    ThemeNectar Support Team 

  • Jeremy replied
    August 29, 2015 at 1:19am

    Confirmed solution.

    This issue happened on UIWebView on facebook.

    We spend hundreds of thousands sending web traffic from facebook ads to our website so it\'s important that this works well.

    I had the site on \"Standard\" which was giving us the problem - repeatable.

    Once I changed it to \"AJAX\" the pages loaded fine again on mobile.

    Seems the UIWebView kept making full-width-section and full-width-content divs invisible in Standard.