I'm trying to use fluid video embed plugin to put a plugin in a text box with the visual composer, but all I get is a grey rectangle where the video should be. Could you explain why this is and what to do about it?
Also, when I try to use the built in video embed, it gets scrunched up so that its just a horizontal line instead of a proper rectangle.
Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Also provide the page urls where i can see the specific videos not working.
Please use the Text Block Element and the video like we have don in here : http://prntscr.com/7sjjih . Right now you seem to be using the video element.
I'm trying to use fluid video embed plugin to put a plugin in a text box with the visual composer, but all I get is a grey rectangle where the video should be. Could you explain why this is and what to do about it?
Also, when I try to use the built in video embed, it gets scrunched up so that its just a horizontal line instead of a proper rectangle.
Hey ,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Also provide the page urls where i can see the specific videos not working.
Thanks
ThemeNectar Support Team
Hey Again,
Please use the Text Block Element and the video like we have don in here : http://prntscr.com/7sjjih . Right now you seem to be using the video element.
Thanks
ThemeNectar Support Team