Okay
  Public Ticket #486633
Unresponsive Main menu
Closed

Comments

  • sara started the conversation
    July 24, 2015 at 4:28pm

    The top menu bar appears to become unresponsive after a little while. so if your browsing then want to view another page you would need to refresh the page in order for the menu links to work again. i noticed this just happened after i did the update not too long ago. please could you instruct how to fix this asap. thanks sara

  •  9,646
    Tahir replied
    July 25, 2015 at 4:43pm

    Hey ,

    Its the Hello Bar Plugin see screenshot: http://prntscr.com/7wsxmj .

    Thanks

     Salient Support Team

  • sara replied
    July 26, 2015 at 3:22pm

    ok but how do i fix this because Hello bar has been on there for some time and it functioned fine before. could you advise please? thank you so much

  •  9,646
    Tahir replied
    July 27, 2015 at 3:49pm

    Hey ,

    This doesnt seem to be happening anymore on my end . Were you able to sort it out ?.

    Thanks

     Salient Support Team

  • sara replied
    July 27, 2015 at 4:49pm

    NO IT IS STILL HAPPENING ON ALL THE PAGES

  •  9,646
    Tahir replied
    July 27, 2015 at 5:14pm

    Hey Again,

    Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :
    div#hellobar_pusher {
    z-index: 999 !important;
}

    Thanks


     Salient Support Team

  • sara replied
    July 27, 2015 at 5:36pm

    this is ridiculous.no it went red and did not work. i should be able to use Hello Bar like others that use this theme for their sites. and other themes also have no issue with Hello bar. Hello bar also does not work on the pop up for this site either.

  •  9,646
    Tahir replied
    July 28, 2015 at 4:56pm

    Hey,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Assigning the ticket to the developer so he can have a look at the code.

    Thanks

     Salient Support Team