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  Public Ticket #512412
Visual Composer
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Comments

  • Daniel started the conversation
    August 26, 2015 at 4:16pm
    Hi, Just updated to the latest version 6.1 and now visual composer isnt working as it should.

    I have created a new blog post, but I cant edit any of my content elements/rows as there don't show up.
    Is there a fix for this?
    I have already deactivated all plugins etc - this has now effect on the issue.
    I     have attached a screengrab to show what I see. there are a least 3

    content elements that are not showing, meaning I can;t make edits

  •  8,987
    Tahir replied
    August 27, 2015 at 1:05pm

    Hey,

    Please update to Salient 6.1.1 . See changelog for fixes: http://themenectar.com/changelogs/salient.html .

    Thanks

    ThemeNectar Support Team 

  • Daniel replied
    August 27, 2015 at 1:28pm

    Just updated and it seems worse than before, I now get no Visual Composer. I have cleared history and cache, de-activated plugins etc but still nothing. attached is what I now get.
    Regards
    Dan


  •  8,987
    Tahir replied
    August 28, 2015 at 1:22am

    Hey ,

    Did you reinstall Visual Composer also ? . Please do so if you havent.

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks

    ThemeNectar Support Team 

  • Rein replied
    August 28, 2015 at 1:29pm

    I have the same problem. I\'ve tried removing VC and reinstalling it but didn\'t help. In my case the VC button it coming below the default wordpress editor.

  • Daniel replied
    August 28, 2015 at 2:32pm

    Tahir,

    If I reply with my login details and click \'private reply\' do only you \'Tahir - SUPPORT\' see this?


    Thanks
    Dan

  •  8,987
    Tahir replied
    August 29, 2015 at 12:21am

    Hey Daniel,

    If its private only i can see it.

    Thanks

    ThemeNectar Support Team 

  •   Daniel replied privately
  •  8,987
    Tahir replied
    August 29, 2015 at 1:49pm

    Hey Rein,

    In the portfolio it will appear below as its available in the Extra Content Area Only.

    Thanks

    ThemeNectar Support Team 

  •   Daniel replied privately
  •  8,987
    Tahir replied
    September 3, 2015 at 4:41pm

    Hey ,

    I just update the Visual Composer plugin via the Dashboard notification. Please check now.

    Thanks

    ThemeNectar Support Team 

  • Daniel replied
    September 3, 2015 at 5:31pm

    oh, there wasn\'t an update when I looked, but thanks for sorting this out, much appreciated

    Regards

    Dan