Activating the Salient Visual Composer plugin on a fresh wordpress site, crashes my site.
Deleting the pluging via the FileManger in the hosting software, is the only way to fix this problem. Which then brings further problems with elements not displaying correctly.
I downloaded the auto updater plugin as recommended on earlier posts. I already had the latest version of the theme, but installed it anyway and re-instaled the visual composer plugin and the problem seems to have fixed itself. But not long after (30 secs or so) my site crashed and i got Error 500.
I have done what you have suggested and it still does not work. I have not installed any plugins other than the ones recommended by your team. I have deacticated them all and installed them again one by one.
Firstly i installed the Visual Composer and it works fine. Then i installed the woo commerce plugin which created the crash again. So its these two plugins that are not working. I had updated woo commerce to the latest version.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
I Just had the developer check and this is his response:
(ThemeNectar): cofirmed it is a memory issue on https://themenectar.ticksy.com/ticket/519056 checked his error logs and got Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 71 bytes) in /hermes/bosnaweb03a/b2898/ipg.bioconnectedcom/wp-content/themes/salient/nectar/options/defaults.php on line 514
Activating the Salient Visual Composer plugin on a fresh wordpress site, crashes my site.
Deleting the pluging via the FileManger in the hosting software, is the only way to fix this problem. Which then brings further problems with elements not displaying correctly.
Any ideas on a simple way to fix this?
Thanks
I downloaded the auto updater plugin as recommended on earlier posts. I already had the latest version of the theme, but installed it anyway and re-instaled the visual composer plugin and the problem seems to have fixed itself. But not long after (30 secs or so) my site crashed and i got Error 500.
Hey ,
Please increase your memory:http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted .
Thanks
ThemeNectar Support Team
Thank you for your response.
I have done what you have suggested and it still does not work. I have not installed any plugins other than the ones recommended by your team. I have deacticated them all and installed them again one by one.
Firstly i installed the Visual Composer and it works fine. Then i installed the woo commerce plugin which created the crash again. So its these two plugins that are not working. I had updated woo commerce to the latest version.
Any further ideas?
Thanks for your help
Hey ,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team
Hey ,
I Just had the developer check and this is his response:
(ThemeNectar): cofirmed it is a memory issue on https://themenectar.ticksy.com/ticket/519056 checked his error logs and got Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 71 bytes) in /hermes/bosnaweb03a/b2898/ipg.bioconnectedcom/wp-content/themes/salient/nectar/options/defaults.php on line 514
20150902T233834: www.bioconnected.com/wp-admin/admin-ajax.php
PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 30720 bytes)
Please have your hosting provider increase the Server Memory .
Thanks
ThemeNectar Support Team
Hi. And this is different to the memory increase which i did earlier based on your feedback?
Hey ,
Yes you might need to increase it further.
Thanks
ThemeNectar Support Team
Thanks. I\'ll try.