Okay
  Public Ticket #527512
Letters with accent are not well displayed
Closed

Comments

  • JB started the conversation

    Hi there,

    Have an issue with Chrome (on Safari or Explorer it is ok): the letters with an accent don’t appear correctly (they are in bold or in italic). What do I have to check/change?

    When I installed and used your theme it didn’t have this issue, but it is present for almost 3 months now… here is my website if you want to check: www.ico-gem.com

    Many thanks!

  •  8,990


    ThemeNectar Support Team 

  • JB replied

    Hey, i uploaded the theme but it was worse and still as this issue unfortunately... so i went back and re-usued the v4.9... do not know how it is possible...

    Think it\'s an HTML/CSS issue, maybe have to fix something or to check something in MySQL (have checked there and it is UTF8 so it should work...) ?

  •  8,990
    Tahir replied

    Thats weird , ill have the developer check it out.

    Thanks


    ThemeNectar Support Team 

  • JB replied

    I there, any news from it? Really need to fix it asap, strange thing is that it only does it on google chrome.

    Thanks!

  •  8,990
    Tahir replied

    Hey Again,

    Did you turn on the Ext Chars Option in Salient Options Panel -> Typography Section . We havent had anyone else report this issue in the latest version .

    Also be sure to clear your browser Cache/ cookies.

    Thanks


    ThemeNectar Support Team 

  • JB replied

    I tried but it doesn\'t work.

    It is due to Chrome as there is no issue with Firefox or Safari. Can you please check it and do something please? It is really annoying :/

  •  8,990
    Tahir replied

    Hey Again,

    No you are on 4.9 . The latest theme version is 6.1.5 .

    Thanks


    ThemeNectar Support Team 

  • JB replied

    I installed the latest version (6.1.5) but it was worse with the font... so went back to 4.9.

  •  8,990
    Tahir replied

    Hey Again,

    Could you give us a text block with the accents that are causing the issue so we can check it on 6.1.5 . Also let us know the font you are using.

    Without seeing the issue we can fix it.

    Thanks


    ThemeNectar Support Team 

  • JB replied

    Here is an exemple: \"En 2015, ICO t’a emmené en Grèce, à Corfou !\"

    Am using the default font, so i think it is Open Sans.

    Thx!