Okay
  Public Ticket #527985
Problem with Post
Closed

Comments

  • Jb started the conversation

    Hello,


    When I create a post it appears on homepage but it doesnt load. Impossible to open the page, either from production home page website or from preview on the admin page.


    How can I fix that?


    Thanks

    JB

  •  8,990
    Tahir replied

    Hey,

    Could you please go through the steps mentioned in here https://themenectar.ticksy.com/article/5032/

    Thanks


    ThemeNectar Support Team 

  • Jb replied

    Hello,

    I went through all the steps and still not working. I am not an expert with W3 Total Cache tho..

    Do you have another solution or why this is not working?I also installed Better WP Minify but it keeps messing up the website.

    I am under Salient 6.1.3 and wordpress 4.3. When it loads I have \"Error 500 page with \"internal server error\" page.


    Thanks in advance,

    JB

  •  8,990
    Tahir replied

    Hey Again,

    Please disable caching and minification in all plugins and let us know the user login so we can have a look.

    Also try adding the following line to my wp-config.php;


    define(\'CONCATENATE_SCRIPTS\', false);

    Thanks


    ThemeNectar Support Team 

  •   Jb replied privately
  •  8,990
    Tahir replied

    Hey Again,

    See screenshot: http://prntscr.com/8h9gs I can both view the post and edit it. Make sure your internet connection is not timing out.

    Also reach out to your host and have them check the error logs.

    Thanks


    ThemeNectar Support Team 

  •   Jb replied privately
  •  8,990
    Tahir replied

    Hey Again,

    China is probably blocking it out. Try using a Proxy server . Chrome has an Extension ZenMate which you can use for free.

    Thanks


    ThemeNectar Support Team 

  • Jb replied

    Hello,

    I dont understand why I should put a proxy.

    The website is a on server, which I can access the homepage and all others pages. I can not access all the post for the blog. What is the \"code\" difference (if I can say that..) between a page and a post? Page loads without problem but not the post. You can access the post in the US correct? so why here I cant? is it the server or the DB blocking it or being not able to reach the right ressource to open that post?

    Sorry to insist but I really dont know where to look anymore as the website loads, just not the POST...


    Thanks in advance.

    JB

  • Jb replied

    Hello,

    A friend of mine just try the website in Canada and it doesnt work. So I believe there is a coding problem in the theme. Either it\'s a compatiblity issue with the new WP or something else. Do you have that problem with other website?


    Thx!!

    JB

  •  8,990
    Tahir replied

    Hey Again,

    Sorry but i am not an expert in global servers issues. But see screenshot: http://prntscr.com/8irmda . Its 100% server issue as its given a timeout .

    If you think the theme is at fault try switching to default theme and then check.

    Its likely that the post url has some keyword that china is blocking.

    Thanks


    ThemeNectar Support Team 

  • Jb replied

    Hi,

    To be honest, as the website doesnt load post neither in Canada or even in France (checkd this afternoon), I dont think China is blocking the website. Do you have others client using that theme and have problem with post?

    How the post.php file is linked to the server? may be here there is something.

    Can it be a database level problem?

  •  8,990
    Tahir replied

    Hey Again,

    Like i mentioned earlier if you think the theme is at fault please switch to the default twenty fouteen theme and try to view that post .

    If it works with the default theme then its a Salient theme issue if not you might want to try switching hosts. Use this plugin to create a clone easily : https://wordpress.org/plugins/duplicator/ .

    All the Best.


    ThemeNectar Support Team 

  • Jb replied

    Thanks for all the answer but we finally found the solution and the website works now. It was conflict on the server.

    Thanks!!!