Background video in the Nectar slider is not loading in certain instances in Edge and IE. It seems to only be happening on desktop devices but not on laptops. Can the screen size be causing any issue in the Nectar Slider and its responsiveness? The theme is up-to-date and the videos are loading properly in all other browsers on all devices.
Hey again, very sorry for the delay - when ticksy updated to the latest version the ticket queue on our end changed and some older tickets were overlooked. Please try opening your header.php file and placing this:
<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge,chrome=1\">
directly after this:
Background video in the Nectar slider is not loading in certain instances in Edge and IE. It seems to only be happening on desktop devices but not on laptops. Can the screen size be causing any issue in the Nectar Slider and its responsiveness? The theme is up-to-date and the videos are loading properly in all other browsers on all devices.
Please advise!
Hey again, very sorry for the delay - when ticksy updated to the latest version the ticket queue on our end changed and some older tickets were overlooked. Please try opening your header.php file and placing this:
<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge,chrome=1\">
directly after this:
<head>
on line 3.
Cheers
ThemeNectar Support Team
Note: the meta addition doesn\'t fix the issue I\'m seeing on Edge / Win 10 and IE11 / Win 8.1 & Win 7.
Specifically, while using Edge, the homepage crashes altogether (won\'t even load the page); while using IE 11, page renders fine but without video.
Has anyone managed to figure this out yet?