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  Public Ticket #556641
Website not loading on mobile
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Comments

  • N Gulliver started the conversation
    October 14, 2015 at 9:47pm

    Hi there,

    My website won't load properly on mobile. I tried opening it in Safari and Chrome on my iPhone 4 (both apps up to date), but no success. The header appears fine, but everything else under it is blank white space. It's loading fine in my desktop browser.

    Your help in solving this problem would be much appreciated.

    Thanks,

    Nick

  •  8,990
    Tahir replied
    October 15, 2015 at 12:36am

    Hey ,

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to \"Standard\" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Thanks

    ThemeNectar Support Team 

  • N Gulliver replied
    October 15, 2015 at 11:46am

    Thanks for the suggestion.

    Unfortunately it didn\'t work. I\'ve tried it with all the possible combinations: Animated Transitions on/ off, Animated Transition method standard/AJAX, Disable Fade Out On Click on/off.

    Is there anything else you can think of?

    Cheers,

    Nick

  •  8,990
    Tahir replied
    October 16, 2015 at 9:12pm

    Hey Again,

    Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :

    @media only screen and (max-width: 690px) {
    img.img-with-animation, .col.has-animation, .wpb_column.has-animation {
        opacity: 1 !important;
    }
}

    Thanks

    ThemeNectar Support Team 

  • N Gulliver replied
    October 19, 2015 at 10:54am

    Great, thanks!

    Nick