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  Public Ticket #569154
blank screen
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Comments

  • Yael started the conversation
    October 28, 2015 at 5:18pm

    hi!

    When i click on any of the tabs in the main nav i get a white screen, its completely blank and doesnt do anything?

    Please help me with this

    Thanks in advance

  •  8,990
    Tahir replied
    October 29, 2015 at 1:40pm

    Hey ,

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to \"Standard\" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Thanks

    ThemeNectar Support Team 

  • Yael replied
    October 29, 2015 at 4:04pm

    Hi

    I have done what you said but didnt change anything..

  •  8,990
    Tahir replied
    October 30, 2015 at 2:39pm

    Hey ,

    Please turn off minification in plugin settings and then check .

    Thanks

    ThemeNectar Support Team 

  • Yael replied
    October 30, 2015 at 4:51pm

    not sure what you mean by plugin settings, where is that? I have turned off minification plugin in my plugins but has not helped.

    Thanks

  •   Yael replied privately
  •  8,990
    Tahir replied
    October 31, 2015 at 3:11pm

    Hey ,

    I cant see any tab on the page url ? Could you provide the page url so we can have a look.

    Thanks

    ThemeNectar Support Team 

  • Yael replied
    October 31, 2015 at 9:07pm

    When i click on any of the menu items in the main navigation in the main navigation on this page the screen goes blank?

    http://discoverdesignstudio.com/

  •  8,990
    Tahir replied
    November 2, 2015 at 2:34pm

    Be sure to check this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Also you have the Better WP Minify and Caching plugin active as well. Those could be causing an issue as well so do turn off minification in W3Total Cache .

    Best.


    ThemeNectar Support Team