So, I updated from a few versions back (i forgot which one, I apologize) to the October 24th update.
It recommended that I update the visual composer as you guys finally made it separate from the theme, but upon updating the edit elements, or even adding elements function does not work.
Deleting, moving, those functions still work. Although I CAN NOT add or edit any elements within my pages now. Very odd, although I'm sure an easy enough diagnosis for you guys. I tried looking the comments but couldn't find anything. If I can provide anymore information just let me know, thanks team! :)
So I have followed your steps, as well as delete the Salient VC plugin and re-install from fresh download, as well as delete the theme and re-install as well with no fix.
I don\'t believe there are any conflicting plugins as I\'ve De-activated them and re-activated them to see but again no fix.
All my visual composer elements are there but they just aren\'t allowing me to edit the individual element, the \"rows\" are missing for the elements to be placed inside of and the elements are just floating on the page editor. I can also not add any elements into VC rows as when I try to click and add an element, nothing happens. very odd.
I can see VC ulitmate addon plugin active as well as some code that is rewriting the static query strings.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
So, I updated from a few versions back (i forgot which one, I apologize) to the October 24th update.
It recommended that I update the visual composer as you guys finally made it separate from the theme, but upon updating the edit elements, or even adding elements function does not work.
Deleting, moving, those functions still work. Although I CAN NOT add or edit any elements within my pages now. Very odd, although I'm sure an easy enough diagnosis for you guys. I tried looking the comments but couldn't find anything. If I can provide anymore information just let me know, thanks team! :)
Hey ,
Could you please go through the steps mentioned in here https://themenectar.ticksy.com/article/5032/
Thanks
ThemeNectar Support Team
Hello,
So I have followed your steps, as well as delete the Salient VC plugin and re-install from fresh download, as well as delete the theme and re-install as well with no fix.
I don\'t believe there are any conflicting plugins as I\'ve De-activated them and re-activated them to see but again no fix.
All my visual composer elements are there but they just aren\'t allowing me to edit the individual element, the \"rows\" are missing for the elements to be placed inside of and the elements are just floating on the page editor. I can also not add any elements into VC rows as when I try to click and add an element, nothing happens. very odd.
Is there any other information I can provide?
Hi, yes, please read the last 2 paragraphs of that article
Hey ,
I can see VC ulitmate addon plugin active as well as some code that is rewriting the static query strings.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team