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  Public Ticket #600535
Visual Composer Plugin Issue
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Comments

  • Omar started the conversation

    I have recently updated to Salient ver 6.1.7. As a result I have also updated the Salient Visual Composer plugin to 4.7.4. Now when I go to the posts page in the admin panel the page either hangs or only displays a few posts. I have deactivated all other plugins and i'm 100% sure its this plugin causing the issue. I have also deleted the plugin and install a fresh version with no success. Suggestions?

  •  8,992


    ThemeNectar Support Team 

  • Omar replied

    Got 256mb of memory. should be more than enough.

  • Omar replied

    To be very specific, I\'m getting a blank screen when I click on All Posts on the admin panel of Wordpress. New posts, categories, tags and add new work fine. When deactivate the Visual Composer plugin, all posts works as expected.

  •  8,992
    Tahir replied

    Is that php memory or WP memory .

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
    Best.


    ThemeNectar Support Team 

  •  1
    Drew replied

    Hey Tahir and Themenectar.


    I\'m having this issue too!


    I just downloaded the most recent version from Themeforest. 7.0.6 I assume.

    Now, my pages never load. I only get the small 8-part circle animation icon!

    • I\'ve tried incognito windows
    • Open in Firefox (different browser)
    • Cleared cache (via W3 cache plugin)
    • Disabled w3 cache plugin
    • Upgraded the Visual Composer plugin to 4.9.2
    • Disable Visual Composer
    • Still no change


    My example is here:

    http://www.hudgefactor.com/home/

    Did you guys ever figure out Omar\'s issue? Omar, was it the same as what I\'m experiencing?



    Another idea… did the child theme get updated at all? Should I update that? (I have some edits to functions.php and header.php, etc)

  •  1
    Drew replied

    [Update]

    1. I pulled over the fresh header.php file from the salient directory back into my child theme directory
    2. Opened
    3. Made sure to update my Google Tag Manager code where I had it.
    4. Boom. Back up. No more page hangs.
    5. However…
    6. All my body copy is italicized?

    Odd

  •  8,992
    Tahir replied

    Hey ,

    I cant see any italicized body copy . Only the em ones are italicized.

    Best.


    ThemeNectar Support Team 

  •  1
    Drew replied

    It\'s cool. I got it.


    I had to go back to the Typography settings. …… which by the way, are SOOOO nice!

    So after the upgrade, something must\'ve happened but that was a very minor thing (as in, it didn\'t take too long before I figured out exactly where to go to fix it)


    Thanks!