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  Public Ticket #608585
Visual Composer lock-out
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Comments

  • Joel started the conversation

    Hi ThemeNectar,

    I am having an issue where I just updated to the latest version of Salient and now my Visual Composer is not allowing me to make changes to post/pages. I uninstalled and reinstalled visual composer and I tried a few other things that were mentioned as possible fixes but it still is not functioning like it should. Basically, it is not letting me make edits. I've noticed that if I scroll down the page a bit I see the Visual Composer options but they're kinda skewed to the left and when I click on one it does not do anything. I'm thinking this is a JS issue but I don't quite know where to begin trouble shooting that.... any idea on how to fix the issue?

    I'm running WP 4.4 and Salient 6.1.72 and VC 4.7.4

  •  8,470
    Tahir replied

    Hey ,

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Best.


    ThemeNectar Support Team 

  • Joel replied

    Yes, that was part of the things I tried to do when I attempted to fix it myself. Any other thoughts?

  • Tobias replied

    I\'m having this exact same issue. Tried disabling other plugins and reinstalling both the Salient theme and the bundled VC plugin. It\'s rendered our site completely un-updateable and is really frustrating.

  •  8,470
    Tahir replied

    Hey Guys,

    Please ask your hosting provider to update the php version to atleast 5.3 if its running an earlier version .

    VC 4.7.x require atleast PHP 5.3 .

    Best.


    ThemeNectar Support Team 

  • Joel replied

    My website has the latest PHP version. It\'s actually using PHP 5.5 FastCGI. So, not sure that is the problem... what else can be tried?

  •  8,470
    Tahir replied

    Hey Again,

    Are you seeing any errors ?. Could you go through this : http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Best.


    ThemeNectar Support Team 

  • Joel replied

    Having the same problem. Visual Composer worked fine until a few days ago and now it is COMPLETELY non-functional. I\'m on a tight deadline like most of us and I can\'t even work on my site. I\'ve used Wordpress for many years so I know the troubleshooting routine everyone always suggests. I\'ve Disabled all other plugins, I\'ve updated to latest version of the Salient theme etc. etc. My server is running PHP 5.5.

  •  8,470
    Tahir replied

    \\The issue can be fixed with any of the following approach, please follow them one by one:

    1) At first Increase the AutoSave Interval by adding the line in define( \'AUTOSAVE_INTERVAL\', 160 ); // Seconds into wp-config.php file of your WordPress Directory, just above the /* That\'s all, stop editing! Happy blogging. */ line. Use 240, 300 etc if 160 doesn’t work.

    Reference: http://codex.wordpress.org/Editing_wp-config.php#Modify_AutoSave_Interval

    2)Increase the PHP Memory limit:

    a) Edit your wp-config.php file and enter the following:

    define(\'WP_MEMORY_LIMIT\', \'256M\');

    WordPress memory can be different to the server – you need to set this regardless of server memory settings

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    b) If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 128M:

    memory_limit = 128M ; Maximum amount of memory a script may consume (128MB)

    c) If you don’t have access to PHP.ini try adding this to an .htaccess file:


    php_value memory_limit 128M
    d) If none of the above works then talk to your host & ask them to increase it.

    Thanks



    ThemeNectar Support Team 

  • Joel replied

    Hi Tahir,

    I changed the settings in my wp-config.pho file like you asked and I still cannot make edits on pages with visual composer.

    Earlier I said that I could see VC way down below the \"page header settings\" section but it was erroring and skewing to the left. Now I can\'t even see it and it says the following line: \"Elements within this list are deprecated and are no longer supported in newer versions of Visual Composer.\"

    Not sure if that helps or not but that\'s what it says. All I see are black and blue bars below the \"page header settings\" section.

  •  8,470
    Tahir replied

    Hey ,

    Please provide the FTP login details so we can have a look in a private post.

    Best.


    ThemeNectar Support Team