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  Public Ticket #642730
Images not showing/ favicon not working
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  • Imani started the conversation

    Hello! I updated to the latest version of this theme, however, if I make a new blog post or page now and add images, they upload but do not show on the front end unless it is a featured image.

    Also, the favicon works on the backend, but is blank on the front end as well.

    Thank you for any help or advice to this.

  •  8,992
    Tahir replied

    Hey ,

    Please update the Theme to 7.0.2 which has many Bug Fixes and New Features , See changelog : http://themenectar.com/changelogs/salient.html
    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
    Best.


    ThemeNectar Support Team 

  • Imani replied

    Hello!

    I have updated everything by way of the envato toolkit to the latest version, 7.0.5.

    Images showing up in blog post or page content is still persistent~

  •  8,992
    Tahir replied

    Hey Again,

    I see you updated to 7.0.5 . Are you still seeing the issues? . Be sure to update VC plugin to 4.9.2 as well .


    See VC update instructions in here: https://themenectar.ticksy.com/article/5182/

    Thanks


    ThemeNectar Support Team 

  • Imani replied

    hi hi! My apologies on the delayed response. Yup! Still an issue. It is definitely still a thing on both posts & pages~

    I have updated to the latest update, 7.0.6 and the VC plugin has been updated as well ...


  •  8,992
    Tahir replied

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best.


    ThemeNectar Support Team 

  • Imani replied

    Sure thing!

  •   Imani replied privately
  •  8,992
    Tahir replied
    Hey Again,
    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/

    Best.


    ThemeNectar Support Team 

  • Imani replied

    Sure thing! Everything has been tested and it\'s the same issue ...

    Thanks ~

  •   Imani replied privately
  •  8,992
    Tahir replied
    Hey ,

    The Developer Forgot to remove the update notification code from the plugin code. The Latest Version of Salient VC is 4.9.2 . The notification is being given off WPBakery VC of which Salient uses a Customized version .

    Best.


    ThemeNectar Support Team 

  • Imani replied

    Cool thanks!

    Not too sure if you got my follow-up but both the logo image problem and images not showing up in text body of pages or blog posts still persist - on both sites using Salient. (extremely frustrating)

    I have already performed the checklist for troubleshooting.

    Thanks~

  •  8,992
    Tahir replied

    Hey Again,

    Please use this plugin: https://wordpress.org/plugins/disable-responsive-images/ .

    Best.


    ThemeNectar Support Team 

  • Josephine replied

    I have the same problem. Hope it will be solved soon!

  • Imani replied

    Hello ~

    I did plug-in. May I ask what exactly should I be looking for or am I now just in waiting for a resolution via the Salient theme development end? I am confused as to how I can have the same exact set-up on two URL\'s and one shows images and the other does not. I have done all advised troubleshooting for both, in tandem.

    Also neither logo will show up in the logos section, still. Is there (or will there be) a solution to this at all?

    Please pardon if this email feels loaded, While I enjoy the theme and had no problems paying, I am just simply frustrated for my presentation.

    Thanks~

  •  8,992
    Tahir replied

    Hey ,


    You need to set the Retina Logo as well in Salient Theme Options Panel as that is use for Retina Mobile Screens . See screenshot: http://prntscr.com/a066gd .

    Bes.t


    ThemeNectar Support Team