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  Public Ticket #644924
Portfolio videos not loading in iOS Safari
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  • Eric started the conversation

    Hi Tahir,

    My site uses a portfolio on the front page for Vimeo videos, but in vertical position on iPhones using Safari, the 'lightbox' doesn't appear (unless you are in landscape mode). If you switch from vertical to landscape and then back to vertical, the preview image will appear in the vertical mode.

    Thanks.

  •  8,394
    Tahir replied

    Hey ,


    We just released Salient 7.0.5 which has the VC 4.9.2 update as well which would fix all pending VC issues, See changelog : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
    Best.


    ThemeNectar Support Team 

  • Eric replied

    I did that. It\'s still not working. In fact it\'s slightly worse because in the previous build of js_composer (a guess) it acted differently. If you used a navigation arrow to advance to the second page, the thumbnail (lightbox) of the second portfolio item would appear. Now it doesn\'t do that.

    The only way I can get a lightbox thumbnail to appear, is to move the phone in to landscape mode (and back again to see it in vertical mode if desired).

  •  8,394
    Tahir replied

    Hey Again,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best.


    ThemeNectar Support Team 

  • Eric replied

    I had someone figure it out. He added a line to check for iframe size and it worked.

    One last question, does Salient support child themes?

  •  8,394
    Tahir replied

    Hey again,

    Yes Child themes are supported and a sample is provided in the Themeforest Download Package .

    Best.


    ThemeNectar Support Team 

  •  1
    Aarik replied

    I'm having this same issue (Salient 7.0.9); the videos appear on mobile only after rotating phone then rotating back. Could you please supply the line checking for iframe size?

    Thanks!