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  Public Ticket #661214
Images not displayed
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Comments

  •  1
    Benoit started the conversation

    Hi,

    I just updated to the last VC + Salient version and some images are not displayed: on safari the alt attribute appears.

    It's a big problem as the logo isn't displayed!

    Please help, it's quite urgent :)

    Best,

    Benoit.

  •  8,992
    Tahir replied

    Hey ,

    You need to set the Retina Logo as well in Salient Theme Options Panel .

    Best.


    ThemeNectar Support Team 

  •  1
    Benoit replied

    Hi,

    It\'s set. I even tried the transparency, didn\'t work...

  •  8,992
    Tahir replied

    Hey Again,

    See screenshot: http://prntscr.com/a0blqf . Please purge your plugin cache .

    Best.


    ThemeNectar Support Team 

  •  1
    Benoit replied

    Hi,

    I did purge the plugin cache... And there\'s still the bug. It is akward that the theme takes the dark version of the logo... and as I don\'t have one uploaded. I tried uploading the dark version but it didn\'t work.

    Thanks,

  •  8,992
    Tahir replied

    Hey Again,

    I am still seeing no logo url being output in the Frontend page source.

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Best.


    ThemeNectar Support Team 

  •  1
    Benoit replied

    Hi,

    I tried deactivating all the plugins: didn\'t work.

    However I tried updating the Child Salient Theme: worked!

    Now I\'m working on reintegrating all the updates I did to the child theme...

  •  1
    Benoit replied

    Hello,

    2 images are not displayed on this page on Safari:

    http://probance.com/plateforme-logiciel-marketing-automation/

    It's in a caroussel. One is working indeed...

    (by the way we got 3 licences of Salient, explaining the 2 different websites on the same topic)

    Please help

  •  1
    Benoit replied

    I am really, really sorry to have spammed you.

    Actually writing to you had the effect to get me find the solution by myself: the bug came from accent in the name of the png file:

    I deleted the "é", uploaded the pictures and the bug is solved. Maybe it can help you for the future versions....