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  Public Ticket #667400
Website Not Resolving
Closed

Comments

  • Matthew started the conversation

    The website has failed to load and I can't figure out why. It just sits there as if its loading but never loads the page. No page will load so its not just the front page. I haven't installed any new plugins or updated anything when this started.

    PLEASE help. I'm a HUGE fan of Salient and have turned many of my friends and work colleagues on to Salient. This looks terrible for me.

    Matthew Armstrong

  • Matthew replied

    I must mention... I\'ve tried updating the theme and updating the plugins to try to see if that fixed it. Everything was updated... all plugins... including the newest VC. After updating VC I get this note in the plugins:

    \"There is a new version of Salient Visual Composer available. View version 4.10 details. Automatic update is unavailable for this plugin. Download new version from CodeCanyon.\"

    How does this work? Doesn\'t make sense. Is this causing the problem? Why am I being asked to update the Salient VC with the regular VC. I updated the Salient VC from the plugin folder within the latest Salient update just as recommended.

  •  8,992
    Tahir replied

    Hey ,


    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Best.


    ThemeNectar Support Team