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  Public Ticket #680804
Pixelation / OGV / FF / Win7
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  • Bill started the conversation

    Gentlemen,

    After great effort I finally got the OGV video for FF working. It turns out my original MP4 had audio and the resulting OGV had the audio also. Once I took the audio out it worked fine.

    However now in FF on Win7 I'm getting some pixelation behind the text. It looks like this might be due to a hardware acceleration option in FF. My friends see it fine on a Mac.

    Here's a screen capture of what I'm seeing. Do you have any input on this ?

    Thanks,

    Bill Kellaway


  •  8,992
    Tahir replied

    Hey ,

    Please see Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .

    Bes.t


    ThemeNectar Support Team 

  • Zach replied

    I'm having the same issue as Bill (pixelation of the video).  I was going to read the info you provide in that link but the link is broken.  Can you provide updated info on how to solve the problem?

  • Bill replied

    I'm serving the vides from AWS and using the correct header types.  

    Video.online-convert.com to was used to convert the files.

    This issue seems unique to OGV video.

    Peace, 

    Bill