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  Public Ticket #692199
Logo missing on mobile
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Comments

  • Maciej started the conversation

    Hi,

    I checked my web on my iPhone 5S and I spotted that logo is missing. On desktop everything is ok.

    help!

  •  8,992
    Tahir replied
    Hey , You need to set the Retina Logo as well in Salient Theme Options Panel as that is use for Retina Mobile Screens . See screenshot: http://prntscr.com/a066gd . Bes.t


    ThemeNectar Support Team 

  • Maciej replied

    But I have already placed Retina logo.

    http://prnt.sc/ab1bo3

  •  8,992
    Tahir replied

    Hey Again

    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ 

    Best.


    ThemeNectar Support Team 

  • Maciej replied

    I cleared all cache with W3 Total Cache plugin. No changes. I even loose my logo on desktop: http://prntscr.com/aep9i5 (small screen of left top header section). It is strange because I loose the logo only in white bg section. All the others are OK.

  •  8,992
    Tahir replied

    Hey ,

    You need to set the Retina Logo as well in Salient Theme Options Panel as that is use for Retina Mobile Screens . See screenshot: http://prntscr.com/a066gd .

    Bes.t


    ThemeNectar Support Team 

  • Maciej replied

    But I already have it (http://prnt.sc/af3nij)

  •  8,992
    Tahir replied

    Hey ,

    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ 

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Bes.t


    ThemeNectar Support Team 

  •   Maciej replied privately
  •  8,992
    Tahir replied

    Please add these as well: http://prntscr.com/afx1bi  . 

    Best. 


    ThemeNectar Support Team