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  Public Ticket #721785
Nectar Slider Not Working
Closed

Comments

  • Rachel started the conversation

    Nectar slider not working - it won't allow me to upload a new image or change an existing image. Javascript:void(0) error appears on the bottom of the screen. Please advise. I tried deactivating 3rd party plugins as suggested by other blogs and that did not work. 

  •  8,994
    Tahir replied

    Hey 

    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Best.


    ThemeNectar Support Team 

  • Rachel replied

    I went through the checklist and still no change... Please advise.

  •  8,994
    Tahir replied

    Hey ,
    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
    Have made this ticket private .
    Best.


    ThemeNectar Support Team 

  • Rachel replied

    Username:
    rberlin24

    Password: 

    i9X08UmYDXAjb15^yp@P58CU

    Website:
    endocpa.com


    Thank you very much for your assistance. Much appreciated.

  •  8,994
    Tahir replied

    Hey Again,

    Your Theme file seems to have gotten corrupt. Please reinstall the Theme and Then Activate the Plugins one by one. 

    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/

    Best.


    ThemeNectar Support Team 

  • Rachel replied

    Hi Tahir, 

    Question... I'm confused about what type of license I should buy based on my business... I am a graphic designer and plan to design websites for many different clients. Do I need to purchase a "Regular" Salient theme license each and every time I design a site for a new client? Or do I buy an extended license to cover multiple different sites? 

    Thank you in advance for your expertise.

  •  8,994
    Tahir replied

    Hey ,

    You need to buy One Regular License for One WP Install . 

    Best.


    ThemeNectar Support Team