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  Public Ticket #737001
restore customizations
Closed

Comments

  • Mark started the conversation

    Hello, my WP Salient site was having problems loading all of the different images and displaying correctly. I was able to fix this, but ended up resetting the theme to it's default settings. I saved the option settings from the Import/Export tab before the reset, but now it won't accept when I try to apply the back up.

    I've attached the files with both the code and the URL, can someone take a look at this and please help?

    Thanks!

  •  8,993
    Tahir replied

    Hey ,

    I am afraid due to the Redux framework update the old settings cant be imported and you would likely have to set them manually . 

    Best. 


    ThemeNectar Support Team 

  • Mark replied

    Is there a way to undo the framework update so that I can import the old settings and try to fix the original problem a different way??

  •  8,993
    Tahir replied

    Hey Again,

    Yes , Simply upload the Old theme and activate it .  Then Import the Settings.  After that update the Theme to the latest version.

    Best would be to use FTP to change the Theme folder names as that's the Easiest and fastest method. 

    Cheers 


    ThemeNectar Support Team