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  Public Ticket #743226
website offline after wordpress upgrade
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  • Sarah started the conversation

    I updated to the latest version of Wordpress and now my website only shows in sections?  Help!

  •  9,298
    Tahir replied

    Hey ,

    Please see: http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death .

    We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
    Best.


    ThemeNectar Support Team 

  • Sarah replied

    Hi - thank you! I've fixed this now and everything is up to date. But now I have issues with my portfolio and blog - they do not show up anymore. I've tried deleting and setting up again and nothing fixes it. 



  •  9,298
    Tahir replied

    Hey Again,
    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Be sure to test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it does not work allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best.


    ThemeNectar Support Team 

  • Sarah replied

    I have tried all those changes however, it does not seem to fix the issue? 

  •  9,298
    Tahir replied

    Hey Again,
    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
    Best.


    ThemeNectar Support Team