We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
I asked a question in Ticket #751875 - about visual composer not working & portfolios all lost...
I received an email telling me you answered, but it seems the ticket is not available anymore...
And I cannot ask any "new" question/ticket ... I have no other way to contact you, I'm forced to use existing ticket - sorry for that.
is it because of support just expired ? Will you help me anyway just for this point ?
It's an update problem, everything was fine before that..
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
... I already done all of this. I can retry once more but that's exactly what made all my pages not displaying portfolios anymore... And I still cannot click anything in Visual Composer, so I cannot re-create any portfolio page. What should I do to make it works ?
I just updated worpress and all my content is now gone! Please help...i run my entire business with this website.
Hey ,
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team
Hey again,
I asked a question in Ticket #751875 - about visual composer not working & portfolios all lost...
I received an email telling me you answered, but it seems the ticket is not available anymore... And I cannot ask any "new" question/ticket ... I have no other way to contact you, I'm forced to use existing ticket - sorry for that.
is it because of support just expired ? Will you help me anyway just for this point ?
It's an update problem, everything was fine before that..
Thanks in advance for your anwer. Best.
Hey @Rynn ,
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team
Hey again,
... I already done all of this.
I can retry once more but that's exactly what made all my pages not displaying portfolios anymore... And I still cannot click anything in Visual Composer, so I cannot re-create any portfolio page.
What should I do to make it works ?
Best.
@Rynn ,
Please create a private ticket and provide us Login details so we can have a look at your setup.
Also please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hey,
I already follow the instructions on this link too...
I can't create any new ticket, public or private. My support has expired 16 days ago...
I suppose I'll have no choice but to pay a new support asap... and create the private ticket you ask for.
Just before, I'd like to know : As I'm not english, I might have missed something. . . Is there any french official translation somewhere ?
Best.
Hey ,
Please install Envato Toolkit and then update. This might also help: https://premium.wpmudev.org/blog/how-to-update-themeforest-themes-with-the-envato-wordpress-toolkit/ .
Best.
ThemeNectar Support Team
Hey,
I used it and re-installed the whole thing : It's finally working !
Even all my portfolios items have been restored !!
A very big "Thank you" for that !! I think I'll use it for every next update in order to avoid problems.
Anyway, if I have any other problems in the future, it is gladly that I'll take a new support as you've been really kind & honest ! Much appreciated !
Best !