I have just logged onto my site to update my portfolio.
The first problem that I have encountered is that the thumbnails on my portfolio page do not display correctly. There is white space at the bottom of them and this doesn't look good as I want it all to reach all four sides - can you help?
The second problem that I have is that my profile icon does not show on the map. I want the little picture of me to pop up in the middle of Sydney but it doesn't. Can you help?
Please note that my website is www.christopherdodson.co and not what is in the menu above as it states that it is invalid.
Hey , Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url. Best
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
Hi there, hopefully you can help.
I have just logged onto my site to update my portfolio.
The first problem that I have encountered is that the thumbnails on my portfolio page do not display correctly. There is white space at the bottom of them and this doesn't look good as I want it all to reach all four sides - can you help?
The second problem that I have is that my profile icon does not show on the map. I want the little picture of me to pop up in the middle of Sydney but it doesn't. Can you help?
Please note that my website is www.christopherdodson.co and not what is in the menu above as it states that it is invalid.
Cheers,
Chris Dodson
[email protected]
Hey ,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Best
ThemeNectar Support Team
Hi Tahir, yes that is not a problem.
My logon details are
username - [email protected]
password - 0!ZpHX0Kw@Q$Q**h
Can you please take a look for me ASAP?
Thanks,
Chris
Hey Again,
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team
Hi Tahir,
Nothing has happened and my site is not fixed :(
Can you help?
Cheers,
Chris
Hey Again,
Just updated your theme and it seems to be loading now.
Cheers
ThemeNectar Support Team
Hi Tahir,
Sorry but this doesn't seem to have fixed the problem as the page does not load.
It just spins and nothing loads. Please can you have another look at this?
This is quite distressing that my professional site is down and I cannot get work while this is the case.
Chris
Attached are three screenshots illustrating the issue..
Please help ASAP
Hey Again,
See screenshot: http://prntscr.com/b2jafn . The site is loading correctly at the moment.
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/
Best.
ThemeNectar Support Team