I've purchased Salient for a friend today but sometthing I've never experienced before has occured.
As to be seen in this youtube Video I've put together, the page builder is "unclickable". No item on the list is clickable even though I'm trying reall hard.
thank you so much. I've updated Salient & the Visual Composer and a new problem arose.
As you can see, I cannot use the VC, and it says all the way on the bottom that elements are depreciated and are no longer support in newer ersions of the VC. Problem appears in FF as well as Chrome.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url. Also clear your cache using this guide: https://themenectar.ticksy.com/article/6226/
I experienced the exact same issue with Page Builder being unresponsive. I updated my site to WP 4.5.1 yesterday and pretty much broke everything.
After a bit of searching I realised that I had not updated my Salient Theme in a while. So I've just updated to the latest version and everything is working again.
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
Hi all,
I've purchased Salient for a friend today but sometthing I've never experienced before has occured.
As to be seen in this youtube Video I've put together, the page builder is "unclickable". No item on the list is clickable even though I'm trying reall hard.
Have you seen this before and can you help us?
Thanks & best
Chris
Hey ,
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hi Tahir,
thank you so much. I've updated Salient & the Visual Composer and a new problem arose.
As you can see, I cannot use the VC, and it says all the way on the bottom that elements are depreciated and are no longer support in newer ersions of the VC. Problem appears in FF as well as Chrome.
Would be great if you could help,
best
Chris
Hey,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Also clear your cache using this guide: https://themenectar.ticksy.com/article/6226/
Best.
ThemeNectar Support Team
Hi,
I installed "Fastest Cache" and think, I cleared. It's producing an small error as well:
Some files appear to be missing or out of place. Please re-install plugin or remove /var/www/web1001/html/wp-content/advanced-cache.php
http://klammwirt.de/wp-admin
Thank you in advance,
best
Chris
Hi,
I experienced the exact same issue with Page Builder being unresponsive. I updated my site to WP 4.5.1 yesterday and pretty much broke everything.
After a bit of searching I realised that I had not updated my Salient Theme in a while. So I've just updated to the latest version and everything is working again.
Could it be the WP version?
Regards
Richard
Hey ,
We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team