In an effort to get this resolved faster, I looked through a list of 6
things you asked someone else to check when experiencing a
theme/visual_composer problem. Here are my comments:
1. wp up to date: Version 4.5.2
2. theme is up to date: Version: 7.0.7 (although I am using a child theme version 0.1)
3. visual composer plugin is up to date: Version 4.10
4. I'm using the child theme provided in your theme packet
5. I don't think i have any other plugins other than the ones you recommended.
6. I don't think this is a caching or minification problem but I could be wrong.
I tried various browsers to see if it was specific to that. Nothing.
To clarify, what happens Visual Composer works until I try to add an element to the page. Then nothing happens when I click.
You need to update Theme to Version 7.0.8 and VC version 4.11.2 .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
Hi, Tahir. Thanks for your help! I followed your instructions.
As seen in the attached screenshots, I updated Salient
to 7.0.8 and Visual Composer to 4.11.2...unfortunately I still can't
add elements to a page. The errors look slightly different. I've
attached screenshots. What's the next step?
...wait...
It works! I just checked again and it's working. Although it's a little buggy. I've noticed that:
I am able to click "Page Builder" "Visual" and "Text"
If I am in the "Text" tab, everything works great
If I am in the "Visual" tab, everything works BUT you can't tell until you close the add element panel.
Does this information help you improve the theme? I think we can close the case unless you want more feedback from me on this.
Hi! The theme's Visual Composer isn't working. I've attached screenshots. Can you help?
In an effort to get this resolved faster, I looked through a list of 6 things you asked someone else to check when experiencing a theme/visual_composer problem. Here are my comments:
1. wp up to date: Version 4.5.2
2. theme is up to date: Version: 7.0.7 (although I am using a child theme version 0.1)
3. visual composer plugin is up to date: Version 4.10
4. I'm using the child theme provided in your theme packet
5. I don't think i have any other plugins other than the ones you recommended.
6. I don't think this is a caching or minification problem but I could be wrong.
I tried various browsers to see if it was specific to that. Nothing.
To clarify, what happens Visual Composer works until I try to add an element to the page. Then nothing happens when I click.
Hey ,
You need to update Theme to Version 7.0.8 and VC version 4.11.2 .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team
Hi, Tahir. Thanks for your help! I followed your instructions.
As seen in the attached screenshots, I updated Salient to 7.0.8 and Visual Composer to 4.11.2...unfortunately I still can't add elements to a page. The errors look slightly different. I've attached screenshots. What's the next step?
...wait...
It works! I just checked again and it's working. Although it's a little buggy. I've noticed that:
Does this information help you improve the theme? I think we can close the case unless you want more feedback from me on this.