Okay
  Public Ticket #766124
can't edit options in the theme panel
Closed

Comments

  • alessandro started the conversation

    Hi, after last update of wp and salient, I can't edit options in the theme panel 

    see the screenshot 

  •  8,994
    Tahir replied


    Hey ,

    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Best.


    ThemeNectar Support Team 

  • alessandro replied

    Hi Tahir my versions was already updated

    the problem persist

    is it only my problem?

  •  8,994
    Tahir replied

    Hey Again,
    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Also allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
    Best.


    ThemeNectar Support Team 

  •   alessandro replied privately
  •  8,994
    Tahir replied

    Hey Again,

    Sorry for the Weekend Delay . See screenshot: http://prntscr.com/b52yh1  . This is likely a File Permission Issue : https://codex.wordpress.org/Changing_File_Permissions

    Best.


    ThemeNectar Support Team 

  • alessandro replied

    Hi now the problem is that website interface  don't take setting made in admin pannel

    for example heading font of nectar slideshow: i've setted Lato 68px

    the style.css file is readible and writable

  •  8,994
    Tahir replied

    Hey Again,
    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ 

    Best.


    ThemeNectar Support Team 

  • alessandro replied

    i don't have that button bytheway I think my cache is clared but nothing change.

    I did't have these problems before update

  • alessandro replied

    i don't have that button bytheway I think my cache is clared but nothing change.

    I did't have these problems before update

  •  8,994
    Tahir replied

    Hey Again,

    Just turned off Preview Mode in W3 Total Cache and Turned off all the Plugin options . Apparently your Server does not support caching . The Options Panel Changes are now reflecting .

    Best.


    ThemeNectar Support Team