So since all the recent updates I've found my site to be less than half functional. The only page I am able to navigate to is my home page. All other previously edited pages get a “Page isn’t working/ error too many redirects” message. So until I figure out the problem I’ve hidden my non-functioning pages and have just left the home page. However, when you scroll down to one of the portfolio items and select the “More Details” option on a post (which should navigate to the portfolio item page), the same error happens.
My question to you guys is why is this happen to all pages except my home page and is this a fixable problem on the WordPress/Salient side of things, or is this something I need to contact my web host about? I have tried deactivating all plugins with no luck, updated to the appropriate versions of Salient and VC, and made sure my WP and Site addresses are the same.
Please contact your host so they can check the Error Logs and find the root of the cause. Also please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Thank you for the quick response! I'll be contacting my host today for sure. I double checked the checklist and everything is fine with that, but I'm still having the issue which is why I feel this is on my hosts end, and nothing to do with you guys. I'll keep you posted on what they say, and if there's any loose ends we need to tie up afterwards.
Okay, I've talked with my web host and the issue was on their end and were able to resolve the issue.
That being said, now that everything is back up, my ABOUT page (http://johnsawyerfilm.com/JSF/?page_id=648), the botom 4-grid columns are no longer functining properly. The bottom right instagram portion is disabled so no need to troubleshoot that, it's the other 3 cells that are problematic (Proficiant skillsets, About text (BG gif not loading), and the client carousel).
Does this have to do with the recent updates, any suggestions on the ABOUT page?
Hello,
So since all the recent updates I've found my site to be less than half functional. The only page I am able to navigate to is my home page. All other previously edited pages get a “Page isn’t working/ error too many redirects” message. So until I figure out the problem I’ve hidden my non-functioning pages and have just left the home page. However, when you scroll down to one of the portfolio items and select the “More Details” option on a post (which should navigate to the portfolio item page), the same error happens.
My question to you guys is why is this happen to all pages except my home page and is this a fixable problem on the WordPress/Salient side of things, or is this something I need to contact my web host about? I have tried deactivating all plugins with no luck, updated to the appropriate versions of Salient and VC, and made sure my WP and Site addresses are the same.
Thanks in advance for any assistance.
- John
Hey ,
Please contact your host so they can check the Error Logs and find the root of the cause. Also please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hi Tahir,
Thank you for the quick response! I'll be contacting my host today for sure. I double checked the checklist and everything is fine with that, but I'm still having the issue which is why I feel this is on my hosts end, and nothing to do with you guys. I'll keep you posted on what they say, and if there's any loose ends we need to tie up afterwards.
Okay, I've talked with my web host and the issue was on their end and were able to resolve the issue.
That being said, now that everything is back up, my ABOUT page (http://johnsawyerfilm.com/JSF/?page_id=648), the botom 4-grid columns are no longer functining properly. The bottom right instagram portion is disabled so no need to troubleshoot that, it's the other 3 cells that are problematic (Proficiant skillsets, About text (BG gif not loading), and the client carousel).
Does this have to do with the recent updates, any suggestions on the ABOUT page?
Thanks,
JS
Hey Again,
The About page seems to be working as intended. Could you elaborate on the Issue ?.
Best.
ThemeNectar Support Team
Hi Tahir, we can close this ticket. Everything is fully operational. Thank you for your assistance.
Best,
John