I just bought the new Salient theme. I have already used an old version on my other website www.mindset-strategie.de. We had problems with the update and I had to buy an additional composer.
NOW my programmer wanted to install Salient for www.mind-full-to-mindful.de. To be on the safe side I bought it again because he was not able to install the old one. But the newly purchased one does not upload either. When he is on the page and selects the salient.zip and clicks on "install" it reads: Are you sure you want to do this? - please try again.
And nothing happens. We tried it on my computer and on his. We are now 3 days behind schedule. PLEASE help as fast as possible.
Hey , Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Also provide the FTP login details so we can check for server php errors: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .
PLEASE DONT DO ANYTHING. We found a solution. Something was wrong with the zip. We unpacked the salient.zip and uploaded all data separately via FTP. Then it worked.
Hello
I just bought the new Salient theme. I have already used an old version on my other website www.mindset-strategie.de.
We had problems with the update and I had to buy an additional composer.
NOW my programmer wanted to install Salient for www.mind-full-to-mindful.de. To be on the safe side I bought it again because he was not able to install the old one. But the newly purchased one does not upload either. When he is on the page and selects the salient.zip and clicks on "install" it reads: Are you sure you want to do this? - please try again.
And nothing happens. We tried it on my computer and on his. We are now 3 days behind schedule. PLEASE help as fast as possible.
Thank you Jeanette Bouffier
Hey ,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Also provide the FTP login details so we can check for server php errors: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .
Best.
ThemeNectar Support Team
Hello Tahir
PLEASE DONT DO ANYTHING. We found a solution. Something was wrong with the zip. We unpacked the salient.zip and uploaded all data separately via FTP. Then it worked.
Thank you Jean