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  Public Ticket #782484
Major issues with Salient Visual Composor
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  • Chantelle started the conversation

    Hey there,

    I am using salient for building my site, and for whatever reason, a few months ago all of the images on the site disappeared. The were still visible in the media folders, but no matter what I did, I couldn't get them to display. I updated the database, updated all plugins, then turned off all plugins for testing. 

    I then switched off the Salient Visual Composer and the images appeared (albeit with a broken site).

    Considering my wordpress was all up to date, I thought the next best course of action was to uninstall and reinstall salient.

    I did that via FTP, and the images reappeared on the site again. YAY!

    But, the salient visual composer is still broken.

    When I try to edit using the page builder, nothing shows up underneath the visual composer despite there being a full page of content (see image).

    And when I switch to classic build, you can see the tags for the visual composer ARE in there. (see image).

    I figured whatever, I'll just build it from scratch again, but when I try to add anything to the page builder, it just won't let me. I try to click on ROW (which looks like it's displaying funny), and it just sits there with no action. (see image)

    The visual composer isn't working at all. 

    Not sure what to do - I've reinstalled salient, I've updated the plugin, I've turned off every other plugin but nothing helps.

    Please help! 

  •  8,403
    Tahir replied

    Hey ,

    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Also you likely need to increase your php memory. See : http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP .

    Add this to wp-config.php via FTP after the WP_debug line :

    define( 'WP_MEMORY_LIMIT', '128M' );
    define( 'WP_MAX_MEMORY_LIMIT', '128M' );
    Bes.t


    ThemeNectar Support Team 

  • Chantelle replied

    Thank you! It was fixed. Made a stupid mistake and hadn't properly updated the Composer plugin. As soon as I did that it all worked again.

    Thank you!