Since the latest update, video lightbox plugins no longer work.
I'm pretty sure it has to do with the integrated PrettyPhoto lightbox that comes with the theme. Any suggestions on how to disable PrettyPhoto throughout the theme?
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Also allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Since the latest update, video lightbox plugins no longer work.
I'm pretty sure it has to do with the integrated PrettyPhoto lightbox that comes with the theme. Any suggestions on how to disable PrettyPhoto throughout the theme?
Hey ,
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Also allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Best.
ThemeNectar Support Team