I recently updated the plugins, theme and wordpress at my website. After doing it my website turned white (no information, images or menus are showing). The wp-admin is still working so I managed to deactivate all the plugins as I saw in wordpress support forum but it didn't work.
In this case, they informed me that it was probably a theme error.
As I said before, I already deactivated all my plugins and it didn't work. When I change the theme to twenty-something the website works, but it's completely diferent. As far as I can tell everything is up to date, but there is a number 4 next to "updates" on the dashboard. See the image attached.
We just released Salient 7.0.8 with the WP 4.5.x Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ Best.
Thank you for your help. I don't understand why... I've updated wordpress several times but there's always the red dot with the number 4 as if I still had something to update.
I followed every step you've said: I updated wordpress by pressing "Re-install button" for wordpress 4.5.2–pt_PT; I did the theme update for Salient 7.0.8 and the new Salient Visual Composer, Woocommerce and Contact Form 7.
It's still with the same problem :(
MY website has been blank for a few days now. I really need to fix this ASAP.
Hi all,
I recently updated the plugins, theme and wordpress at my website. After doing it my website turned white (no information, images or menus are showing). The wp-admin is still working so I managed to deactivate all the plugins as I saw in wordpress support forum but it didn't work.
In this case, they informed me that it was probably a theme error.
Can you help me out please?
Hey ,
Please see: http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death .
Also go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hello,
As I said before, I already deactivated all my plugins and it didn't work. When I change the theme to twenty-something the website works, but it's completely diferent. As far as I can tell everything is up to date, but there is a number 4 next to "updates" on the dashboard. See the image attached.
Thanks for you help.
Hey Again,
Your WP is not updated . Please update to 4.5.2 .
We just released Salient 7.0.8 with the WP 4.5.x Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
Best.
ThemeNectar Support Team
Hello Tahir,
Thank you for your help. I don't understand why... I've updated wordpress several times but there's always the red dot with the number 4 as if I still had something to update.
I followed every step you've said: I updated wordpress by pressing "Re-install button" for wordpress 4.5.2–pt_PT; I did the theme update for Salient 7.0.8 and the new Salient Visual Composer, Woocommerce and Contact Form 7.
It's still with the same problem :(
MY website has been blank for a few days now. I really need to fix this ASAP.
Thanks again for your help.
Best wishes,
Ana
Hello again,
I just cleaned my cache and it seems the problem is solved! There are a few thing different then before (like the font) but it's easy to fix.
The number 4 on the "update" part of the dashboard is still there. Do you know why that might be? Everything is up to date and working well now.
Thanks a lot for your help!