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  Public Ticket #849643
Updated to 7.5.01 this morning and now pages won't load
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  •  1
    Zach started the conversation

    I updated to 7.5.01 this morning and now pages on my site won't load....the main page loads fine as does the featured products. When I click a featured product I get the product page no problem. When I use the nav menu to access any other pages (blog, shop, about, etc.) It gets stuck with a loading animation running. 

    Any ideas? I need this sucker working ASAP! (like everybody does haha)

    thanks!

  •  1
    Zach replied

    It also won't load when I have the page open in the pages menu. clicking "view page" is taking me to the same loading screen.

  •  8,994
    Tahir replied

    Hey ,

    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Best.


    ThemeNectar Support Team 

  •  1
    Zach replied

    Clicking "Visit Store" on the wordpress drop down on the wordpress header takes me to the store page no problem. hopefully that's a clue...

  •  1
    Zach replied

    Ok I went through the checklist everything was up to date and the only plug-ins active are the ones that came with Salient. I noticed that from the main page I can get to my "archives" page (which is a portfolio) but none of the other pages load. They hang on the loading animation. I can get my store page to load if I use the wordpress "visit store" dropdown but it does not load when I view the page or through my sites nav. 

  •  8,994
    Tahir replied

    Hey Again,
    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Thanks


    ThemeNectar Support Team 

  •  1
    Zach replied

    Ok that fixed the most of the loading problem....but...

    Now my pages load but just the header image on the blog and no blog posts, portfolio loads fine, shop loads fine, About page loads except for the google map module. 

  •  8,994
    Tahir replied

    Hey Again,

    This is a confirmed minor theme bug and a fix will be released later tonight. 

    Bes.t


    ThemeNectar Support Team 

  •  1
    Zach replied

    so you think after the bug fix my blog and google map will load?

  •  8,994
    Tahir replied

    Hey Again,

    Yes its a JS issue therefore causing both not to work . The update will be released in the next couple of hours. 

    Best.


    ThemeNectar Support Team 

  •  1
    Zach replied

    awesome..thanks for the help

  •  1
    Zach replied

    Any luck with that update? My site is still broken and its a BAD week for that to happen....

  •  1
    Zach replied

    Looks like the update that you sent out this morning fixed everything! Thanks!