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  Public Ticket #898609
Safari Mac won't autoplay video bg
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  • TONTON started the conversation
    September 22, 2016 at 6:37am

    Hi,

    I created this homepage http://rve.ca with VC, adding video background in autoplay to a row.

    But it won't play on Safari 9 (Mac OS 10.11.6), it's stuck on the first frame...

    I checked the mp4 is correct : https://rve.ca/wp-content/uploads/2016/09/RVE-Accueil-crop-dark.mp4

    On other browsers Chrome or Firefox the video  autoplays without any problem.

    Is there something I miss there ?

    Thank you,

    j.



  •  3,028
    Andrew replied
    October 4, 2016 at 12:37pm

    Hi There,

    Apologies for the late reply but the same issue happens on the latest version of chrome. 
    The issue is only present on safari on El Capitan.

    NOt sure if you made any modifications to the theme but we have informed the developers of this so that they can fix this compatibility issue.

    Apologies for the inconvenience.