Hello, since the last update I made (from 7.0.7 to 7.5.02) the "Salient Options Panel" doesn't work... I can't edit the Font in "Typography", I can't add any css script to "General Settings", many of the dropdown parameters doesn't work... and sometimes the Options Panel turn white and I can't access to anything...
I disabled all plugins but I still have the same problem...
It's possible that there's a plugin that's causing this issue.
I'm going to ask you to disable any other plugins apart from the recommended plugins for the Theme and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
@Younes - I'm having the same issue but am new at modifying the wp-config.php file. Is that the exact line you entered? Also where in the document did you enter it?
Hello James... actually the Memory Limit wasn't the problem... The problem came from WPML translation plugin and the string translation of salient theme admin.
I must admit that this theme doesn't really work with this plugin... I have problems everytime I update the theme and it always come from the "string translation"
I see that deactivating third party plugin doesn't fix the problem. In that case, could you please provide me a temporary login credential to your admin page so we can investigate the problem further? It will be greatly appreciated. Also, when sending such sensitive information, please remember to reply privately.
I am having this same issue on my site after installing a fresh version of the Salient 9.0.1 theme. I attached a screenshot of what my typography selection page looks like where I cannot select any of the options for font families. And on other options screens some toggles are not working. I disable WP_DEBUG mode and Developer Mode on my hosting site to make sure that wasn't preventing it. I also disabled all of my plugins outside of the theme recommended ones, and still no luck.
Hello, since the last update I made (from 7.0.7 to 7.5.02) the "Salient Options Panel" doesn't work... I can't edit the Font in "Typography", I can't add any css script to "General Settings", many of the dropdown parameters doesn't work... and sometimes the Options Panel turn white and I can't access to anything...
I disabled all plugins but I still have the same problem...
Any idea on what's going on?
Hi Younes,
Thanks for reaching out to us regarding this issue that's happening in your Salient Options.
It seems like you're having a memory issue, but l'm going to need some more information to be sure.
Please install and activate the Debug Info plugin, then go to WP Dashboard > Debug Info > Show Details and copy and paste the info to us here.
Looking forward to your reply.
Best Regards.
Hi Younes,
Thanks for keeping in touch with us.
You're right, 256MB should be enough.
It's possible that there's a plugin that's causing this issue.
I'm going to ask you to disable any other plugins apart from the recommended plugins for the Theme and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
I look forward to your reply :)
Ok! I found the solution...
I added those lines to my wp-config.php
//increase WP Memory Limit
define('WP_MEMORY_LIMIT', '256M');
@Younes - I'm having the same issue but am new at modifying the wp-config.php file. Is that the exact line you entered? Also where in the document did you enter it?
Hello James... actually the Memory Limit wasn't the problem... The problem came from WPML translation plugin and the string translation of salient theme admin.
I must admit that this theme doesn't really work with this plugin... I have problems everytime I update the theme and it always come from the "string translation"
@Younes - I really appreciate the quick response.
Strangely enough I don't have the WPML translation plugin installed or active.
I'm running the following plugins and have de-activated them to test and the Options Panel still isn't working. Arg!
- Under Construction
- Salient Visual Composer
- Duplicate Post
- Contact Form 7
Best, James
Hi again James,
Thank you for writing back to us.
I see that deactivating third party plugin doesn't fix the problem. In that case, could you please provide me a temporary login credential to your admin page so we can investigate the problem further? It will be greatly appreciated. Also, when sending such sensitive information, please remember to reply privately.
Looking forward to your reply.
Best regards.
Hi Andrew, I am running into the same problem Younes had. Could you please assist with that?
I am having this same issue on my site after installing a fresh version of the Salient 9.0.1 theme. I attached a screenshot of what my typography selection page looks like where I cannot select any of the options for font families. And on other options screens some toggles are not working. I disable WP_DEBUG mode and Developer Mode on my hosting site to make sure that wasn't preventing it. I also disabled all of my plugins outside of the theme recommended ones, and still no luck.
Hey there,
Please ensure you are running the PHP version 7.1 and not 7.2 as it is causing issues .
You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/
Recommended PHP configuration limits are as follows:
max_execution_time 60 memory_limit 256M post_max_size 48M upload_max_filesize 48M
Please have your host fix this up for you.
Let us know if this works
Regards
Themenectar Support Team
Scott,
This was a very timely response. Thank you! However, I just was informed by my host that they cannot revert back to 7.1. Any other suggestions?
Hi,
Sorry about the inconvenience caused. I don't think there is any other way out.
Kind regards
Themenectar Support Team