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  Public Ticket #936666
Salient Theme - "Nectar Slider" will not Upload Image or Video
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Comments

  •  2
    Matt started the conversation

    I keep receiving a Javascript error on the Nectar Slider. (I use
    your Theme on multiple sites with proper licensing---the same
    problem persists on other pages I've developed, on multiple
    browsers, devices, & IPs) 

    I receive the Javascript error anytime I click on UPLOAD (under
    the Add Slide section in Nectar Slider). The Home Slider is also
    having this same error.

    Attachment 1 is the Upload button I am referring to

    Attachment 2 is the javascript error that pops up on all my browsers

    Notes on what I've tried:

    Updated WordPress, updated Salient, updated ALL plugins, updated Salient's Visual Composer

  •  8,996
    Tahir replied

    Hey Again,

    Could you please check your browser for console errors https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 


    ThemeNectar Support Team 

  •  2
    Silvia replied

    Hi all

    I have the same problems but it's not clear how to fix it.

    sorry

    i have tested all the conflicts plugins, and it si still not working and have the javascript:void(0).

    can you help?

    thanks

    silvia

  •  2
    Lucy replied

    I'm getting HTTP error on all sites hosted on BlueHost when I try to upload media to the library.

  •  8,996
    Tahir replied

    Are you guys using the Latest Theme Version and VC Plugin ?.

    Salient 7.6 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12.1. 

    If you're upgrading from Salient VC 4.9.2 earlier, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12.1) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Moreover please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/.

    Best.


    ThemeNectar Support Team 

  •  2
    Silvia replied

    Hi all

    thanks so much i have solved the problem with the wp-config.php.

    Great!