Okay
  Public Ticket #938512
Visual Composer
Closed

Comments

  •  2
    Simongouin started the conversation
    October 29, 2016 at 8:04pm

    We have just installed the Salient Theme and we cannot succeed to activate the Salient Visual Composer. We get the following message :

    Fatal error: Cannot redeclare wpb_getImageBySize() (previously
    declared in
    /home/coachingb/www/wp-content/plugins/js_composer/composer/lib/helpers.php:15)
    in /home/coachingb/www/wp-content/plugins/js_composer_salient/include/helpers/helpers.php on line 114

    What can we do to fix this problem?

  •  3,030
    Andrew replied
    October 29, 2016 at 11:50pm

    Hi there,

    Thanks for contacting us regarding your query.

    We have investigated the URL you have provided us with and noticed that is currently a WSOD (White Screen Of Death) with a 500 Internal Server Error from the HTTP Header check.

    To try and resolve this issue may I ask you to execute the following steps below?

    Please access your hosting's file server through the admin Panel or through FTP access.

    • Navigate to wp-content/plugins in the main folder directory located on your hosting's file server.
    • Rename the current plugins folder to plugins_old and create a new folder by the name of plugins.   
    • Try accessing your WordPress Dashboard after this and if you are able to log in successfully, delete the newly created folder by the name of 'plugins' and rename the 'plugins_old' folder to 'plugin'
    • This will disable all plugins, but you should still be logged into your WordPress Dashboard.
    • Start enabling each plugin one at a time to see which one causes the WordPress Dashboard to be inaccessible

    I look forward to your reply with your findings

    Cheers!