Hi I have a major problems on all my pages after trying to update to 7.6.
www.RenderingSpace.com
(1) Nectar Slider Stopped Working for no reason at all
(2) Spacing Problems
(3) Portfolio Gallery doesn't work anymore.
I updated the Salient Visual Composer by deleting it then reinstalling. Version 4.12.1 is successfully installed and active.
I had about 10x more problems with 7.6 installed so I decided to go back to 7.0.9.
I've had this theme for 2 years and I'm extremely angry that I have to keep paying $40 to submit tickets to get sub-par support. Every single time I go to update the theme, it causes major problems.
PLEASE PLEASE PLEASE, take your time and actually answer my question rather than just copying and pasting some canned response like you have in the past. Thank you!!!
I saw the video and you did not seem to clear the Cache in Better Minification Plugin Cache therefore it was still loading some of the old files which is likely causing the issue. Please turn off Minification in the Plugin Settings and Check . This is Necessary if you have any Minification or Caching Plugins .
Also as regards the Gap we have new Portfolio Options in the Salient Theme Options So please adjust those once you have updated:
Let us know the wp-admin login details of the staging site if you still get issues. The Plugin files also get minified and combined so its likely due to the old cache .
Hi I have a major problems on all my pages after trying to update to 7.6.
www.RenderingSpace.com
(1) Nectar Slider Stopped Working for no reason at all
(2) Spacing Problems
(3) Portfolio Gallery doesn't work anymore.
I updated the Salient Visual Composer by deleting it then reinstalling. Version 4.12.1 is successfully installed and active.
I had about 10x more problems with 7.6 installed so I decided to go back to 7.0.9.
I've had this theme for 2 years and I'm extremely angry that I have to keep paying $40 to submit tickets to get sub-par support. Every single time I go to update the theme, it causes major problems.
PLEASE PLEASE PLEASE, take your time and actually answer my question rather than just copying and pasting some canned response like you have in the past. Thank you!!!
Here's a video showing the problem:
Hey Spencer,
I saw the video and you did not seem to clear the Cache in Better Minification Plugin Cache therefore it was still loading some of the old files which is likely causing the issue. Please turn off Minification in the Plugin Settings and Check . This is Necessary if you have any Minification or Caching Plugins .
Also as regards the Gap we have new Portfolio Options in the Salient Theme Options So please adjust those once you have updated:
Also try creating a staging site if you dont want to mess up your live one before you make any updates : https://wordpress.org/plugins/wp-staging/ .
Let us know the wp-admin login details of the staging site if you still get issues. The Plugin files also get minified and combined so its likely due to the old cache .
Thanks
ThemeNectar Support Team
Thanks for your help. Looks like it was all my fault. Sorry for the trouble!