Okay
  Public Ticket #954368
Internet Explorer
Closed

Comments

  • Jordan started the conversation

    Hello Theme Nectar,

    Nectar Slider images on our home page in Internet Explorer 11 are not displaying. Chrome and Safari are fine.

    Thank you for your assistance!

    jdl

  •  8,996
    Tahir replied

    Hey Jordan,
    We havent had any report of IE issue in Salient Theme version 7.6 which you seem to be running.
    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 


    ThemeNectar Support Team 

  • Jordan replied

    Hello Tahir,

    Yes, we are running Salient 7.6. We will check for plug-in conflicts.

    Thank you

  • Jordan replied

    Hello Tahir,

    We've narrowed the issue down to the infinite loop button on the Nectar Slider, which does not seem to be compatible with IE11. That is what is causing the issue on our end. I'm not sure if this would be related to any plug-in that we are using. So our solution is now simply to turn off the infinite loop checkbox, and all is well. If you could check this coding on your end, we'd be interested to hear, so we know whether or not to also check our 3rd party plugins.

    Thank you!

    Jordan

  •  8,996
    Tahir replied

    Hey Again,

    Thanks for the info. Have noted to have this looked into for upcoming updates. 

    Thanks 


    ThemeNectar Support Team