Okay
  Public Ticket #955279
Issue with update (wordpress)
Closed

Comments

  • Bryan started the conversation
    November 14, 2016 at 10:55pm

    Hey there,

    We just realized that after the recent WP update, the video on our homepage stopped working. It appears the video embed script is giving some problem after wordpress update?.  If you press the "play" button it opens the pop up but the video doesn't play.

    Thanks!

  •  3,030
    Andrew replied
    November 15, 2016 at 4:08am

    Hi Bryan, 

    Thanks for contacting us. 

    Try updating your theme to the latest version to fix that. 

    See our article: 3 | Updating Your Theme and Plugins

    Let me know how it goes. 

    Cheers 

  • Bryan replied
    November 18, 2016 at 5:17pm

    Hey - Updated theme, but it looks like a lot of the features are deprecated?

    Video player on homepage still not working.

  •  3,030
    Andrew replied
    November 18, 2016 at 6:59pm

    Hi Bryan,

    Thanks for keeping in touch with us.

    That's weird. I just tried out the video on the homepage and it seems to be working perfectly fine from my end. See the GIF below:

    Kindly try clearing your cache to see if that helps.

    Please let me know if there are any more questions that I may answer for you :)

    Cheers!