I have recovered my website from massive errors, but now none of my raw html coding works (Mostly booking buttons from gettimely).
Errors found: Home page - Map does not work / show on laptop. New Clients - No grey booking button below 2nd line of text Promotions - No grey booking button / buy voucher button between "arrange time for purchase" and phone number
Thanks in advance for helping out with this :) David.
EDIT: I am using the latest versions of Salient and Wordpress.
Please update to Salient 7.6 as this is a known issue.
Salient 7.6 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12.1.
If you're upgrading from Salient VC 4.9.2 earlier, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12.1) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.
The current version of Salient (7.6+) now has a field in the Salient Options Panel > General Settings > Css/Script Related tab for adding in your API key. Once you have added in the API key for google maps it will load.
Thanks for your ongoing help Tahir. I have updated but it has not really changed things. All my images and raw html are still missing. They are all single images with a css load in (Or so wordpress tells me)
This page has a load of images and raw html on it, but only 1 image comes up.
I posted a reply last night but it has not stuck for some reason. I did what you suggested but the pages went even worse. I tried to re-install Salient and Salient Child, but nothing changed. Also, for some reason I now have 2x copies of Salient and Salient Child showing on the theme tab, but they are all empty white boxes (My other themes show with a 'demo' of the theme), and all give the same website issue that is now displaying.
This is really weird and I am totally out of my depth here!!!
Last night I got it back to the "looks good but no images" stage. Now, not touched ANYTHING since then (And Since I last checked the website a few hrs ago & it was in that "No images" stage) and now it is FUBAR again.
I increased my max execution time by the WP plugin method. I tried the other one, but when I added the code to the .htaccess file I got HTTP500 Server timeout issues, no matter where I added that line of code.
No success on the website however.
I have the following plugins installed and set as active / inactive.
Akismet (Inactive) Antispam Bee (Active) Backup Buddy (Active) Contact Form 7 (Active) Easy Theme and Plugin Upgrades (Active) Envato Wordpress Toolkit (Active) EWWW Image Optimizer (Active) Gravity Forms (Active) iThemes Security (Active) Leverage Browser Caching Ninja (Inactive) Really Simple CAPTCHA (Active) Salient Visual Composer (Active) Video User Manuals (Inactive) W3 Total Cache (Inactive) WooCommerce (Inactive) WP Maximum Execution Time Excluded (Active) WP Super Minify (Active) Yoast SEO (Active)
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Thanks
Then, I was reactivating them and well the website has gone for a 500 Interal Server Error. Both the main www address and the wordpress login / back side of things. I still have ftp access however, but don't know how to deactivate plugins via ftp to get wordpress back. Can you suggest anything there?
I have recovered my website from massive errors, but now none of my raw html coding works (Mostly booking buttons from gettimely).
Errors found:
Home page - Map does not work / show on laptop.
New Clients - No grey booking button below 2nd line of text
Promotions - No grey booking button / buy voucher button between "arrange time for purchase" and phone number
Thanks in advance for helping out with this :)
David.
EDIT: I am using the latest versions of Salient and Wordpress.
Hey David,
Please update to Salient 7.6 as this is a known issue.
Salient 7.6 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12.1.
If you're upgrading from Salient VC 4.9.2 earlier, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12.1) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
The current version of Salient (7.6+) now has a field in the Salient Options Panel > General Settings > Css/Script Related tab for adding in your API key. Once you have added in the API key for google maps it will load.
To generate an API key - please see the official documentation for more information .
Best.
ThemeNectar Support Team
Thanks for your ongoing help Tahir. I have updated but it has not really changed things. All my images and raw html are still missing. They are all single images with a css load in (Or so wordpress tells me)
This page has a load of images and raw html on it, but only 1 image comes up.
http://dermalskin.co.nz/special-offers/
Hey Again,
There seems to be a JS error in the init.js file :
ThemeNectar Support Team
Hi Tahir,
I posted a reply last night but it has not stuck for some reason. I did what you suggested but the pages went even worse. I tried to re-install Salient and Salient Child, but nothing changed. Also, for some reason I now have 2x copies of Salient and Salient Child showing on the theme tab, but they are all empty white boxes (My other themes show with a 'demo' of the theme), and all give the same website issue that is now displaying.
This is really weird and I am totally out of my depth here!!!
Hey Again,
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hi Tahir,
Ok done.
It appears as if I had a duff install of Salient. I did the auto-update plugin and that fixed Salient.
I can confirm I am on the Salient Parent theme, latest version. Latest version of Wordpress too.
I am back to the image issue from a few days ago, and am now on the Parent theme with the issue.
I have deactivated each plugin in turn, checked the website, then reactivated it. No missing images appeared at any stage.
I purged all cache's I could find too, no result.
Thanks for your ongoing assistance :)
Hi Tahir,
This is fracking weird.
Last night I got it back to the "looks good but no images" stage. Now, not touched ANYTHING since then (And Since I last checked the website a few hrs ago & it was in that "No images" stage) and now it is FUBAR again.
What gives???
Hey Again,
Do you have any caching plugins installed ?. It seems like a Server Timeout issues. Try increasing your max-execution time : www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/ .
Thanks
ThemeNectar Support Team
Hi Tahir,
Thank you for your continued patience with me!
I increased my max execution time by the WP plugin method. I tried the other one, but when I added the code to the .htaccess file I got HTTP500 Server timeout issues, no matter where I added that line of code.
No success on the website however.
I have the following plugins installed and set as active / inactive.
Akismet (Inactive)
Antispam Bee (Active)
Backup Buddy (Active)
Contact Form 7 (Active)
Easy Theme and Plugin Upgrades (Active)
Envato Wordpress Toolkit (Active)
EWWW Image Optimizer (Active)
Gravity Forms (Active)
iThemes Security (Active)
Leverage Browser Caching Ninja (Inactive)
Really Simple CAPTCHA (Active)
Salient Visual Composer (Active)
Video User Manuals (Inactive)
W3 Total Cache (Inactive)
WooCommerce (Inactive)
WP Maximum Execution Time Excluded (Active)
WP Super Minify (Active)
Yoast SEO (Active)
Thanks,
David.
Hey Again,
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks
ThemeNectar Support Team
Hi Tahir,
Ok, deactivated all plugins and still the same.
Then, I was reactivating them and well the website has gone for a 500 Interal Server Error. Both the main www address and the wordpress login / back side of things. I still have ftp access however, but don't know how to deactivate plugins via ftp to get wordpress back. Can you suggest anything there?
Thanks again,
David.
Hey Again,
Simply turn on WP_debug to true in wp-config.php file and your site should be back . This should help: https://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .
Thansk
ThemeNectar Support Team