I have a client site that is experiencing three problems relating to three different plugins. If I switch the site to a different theme other than Salient, the issues are resolved.
1. "The Events Calendar" plugin - When I click on the "Calendar" menu item, it just brings up a spinning wheel and never loads. However, if I actually type in the url for that link, http://kingfisher.church/calendar/ the page loads just fine. It also works fine on mobile devices.
2. The "PDF Embedder" plugin - When I click on "Newsletter," which is under the "About" dropdown on the menu bar, it also just gives me a spinning wheel and never loads. However, like the calendar, it will load if I type the full url in directly.
3. The "Series Engine" plugin - The plugin is active on the "Messages" page. For the most-part it is working fine on desktop browsers, but on mobile it isn't working correctly. On mobile devices when I click "watch" beside any of the messages listed below the main viewing area, it just load's a gray box without the option to play the video. This issue is also experienced sporadically on the desktop site. I use this plugin on several other client sites, and I've never experienced this issue on any other theme.
Any help available? I feel like this ticket has been forgotten without being addressed. I'd appreciate some help soon as this issue only occurs when using the Salient theme, and I've been waiting 2 weeks for a response.
I have a client site that is experiencing three problems relating to three different plugins. If I switch the site to a different theme other than Salient, the issues are resolved.
1. "The Events Calendar" plugin - When I click on the "Calendar" menu item, it just brings up a spinning wheel and never loads. However, if I actually type in the url for that link, http://kingfisher.church/calendar/ the page loads just fine. It also works fine on mobile devices.
2. The "PDF Embedder" plugin - When I click on "Newsletter," which is under the "About" dropdown on the menu bar, it also just gives me a spinning wheel and never loads. However, like the calendar, it will load if I type the full url in directly.
3. The "Series Engine" plugin - The plugin is active on the "Messages" page. For the most-part it is working fine on desktop browsers, but on mobile it isn't working correctly. On mobile devices when I click "watch" beside any of the messages listed below the main viewing area, it just load's a gray box without the option to play the video. This issue is also experienced sporadically on the desktop site. I use this plugin on several other client sites, and I've never experienced this issue on any other theme.
Any help you can give is much appreciated.
Hi there,
I hope you are having an awesome day and thanks for contacting us regarding your query.
This looks like we're having some conflicting Javascript.
I'm going to assign this to our developer so that he may provide some assistance on this.
Please let me know if there are any more questions that I may answer for you :)
Cheers!
Just checking in to see if the developer can give me any assistance on this. Thank you.
Any help available? I feel like this ticket has been forgotten without being addressed. I'd appreciate some help soon as this issue only occurs when using the Salient theme, and I've been waiting 2 weeks for a response.