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  Public Ticket #999878
visual composer
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  • Noah started the conversation

    When I want to edit any of my pages created with salient visual composer, the visual composer just keeps loading. Therefore, I can't edit any pages.

    I am not very tech savvy. So if you can help me, please explain what to do with an extra level of detail

    Thank you

  •  9,178
    Tahir replied

    Hey Noah,

    You need to update the Theme and Visual Composer Plugin Bundled in the Theme . The Easiest way to update is to use the Envato Market Plugin : 


    Salient 7.6 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12.1. 

    If you're upgrading from Salient VC 4.9.2 earlier, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12.1) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team 

  • Kasia Zukowska replied

    Hi Tahir,

    I was wondering when there would be a theme update? To bring it to the newest VC version and after the new WP core upgrade. 

    I want to make sure the theme is still actively being supported before I reactivate my support.

    Thank you in advance for your answer. 

    Kasia

    P.S. Sorry Noah for posting on your thread but was unable to get through otherwise :( 
    If you need some tech help, I'm happy to help out :) 

  • Noah replied

    Hi, updating salient to the newest version destroyed my website. Any way to do this while keeping the current styling?

  •  9,178
    Tahir replied

    @Kasia, 

    Yes it is being actively Supported , Its one of the Best Selling Themes on Themeforest . We have a new update coming out in a Week that will have the latest VC 5.0 plugin update as well as other bugfixes . 

    @Noah , 

    If you havent changed any of the Theme Parent files then updating via the Envato Market Plugin should keep your Theme Options and Css Code in the Custom CSS Box in Salient Theme Options Panel Intact .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ . 

    Best.

     


    ThemeNectar Support Team 

  •  2
    supplyint replied

    I'm having the same loading issue. I posted a reply to this ticket yesterday, but now it is gone.

    I deleted the Salient Visual Composer (which was NOT active). I added the Envato Market plugin, but when I previewed it should a lot of raw code in the preview- presumably because the visual composer issue. previously I've loaded jsut the child theme to preserve changes I'd made (versus having them all overwritten by uploading the most recent Parent version). 


    Should I 

    1. I wait for the update next week?

    2. I be using the "Visual Composer" in the Wordpress left hand navigation? Or install the "Salient Visual Composer"? I'm unclear if they are different or the same?

  •  9,178
    Tahir replied

    @SupplyInt, 

    You should use the Salient Visual Composer that is Bundled in the Theme and Deactivate the WPBakery Visual Composer (RAW or Standalone VC) . 

    Best.


    ThemeNectar Support Team 

  •  2
    supplyint replied

    I never installed WPBakery. So I'm assuming that I do have the VC that came bundled with the Salient theme. 

    So knowing that I didn't install any 3rd party VC (like WPBakery) I should wait for the new theme version to come out... when will that be? 


    And if I just update the child theme will that also include the Salient Visual Composer?

  •  9,178
    Tahir replied

    @supplyint, 

    Please create a new Private ticket with your Admin login details so we can look into it.  

    Bes.t


    ThemeNectar Support Team