Everything has been going great so far but today it appears with no changes since Saturday that the website does not load on mobile devices. I am testing on iPhone 5-6 and it just looks like it is loading forever. I'm not sure what could be causing this and was hoping for some direction or insight.
I hope you are having an awesome day and thanks for contacting us regarding your query.
I'm going to ask that you do a test to see if a plugin you have is causing the issues by kindly disable all of your plugins and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
I also just checked you site and it seems you're running an outdated version of the theme. Please update to the latest version. You may use the guide linked below:
Hi Andrew! It is my plugin the DEX Multilayer Parallax that is preventing from loading based on just trying to activate and deactivate the plugins. Any thoughts on whether updating the theme will perhaps resolve this issue?
Since this hasn't come up as a bug report before, chances are it probably won't, however, staying up to date is pretty important so you probably should update regardless.
I'm going to go ahead and file this as a plugin compatibility request so that for the upcoming updates this may be sorted out.
Please let me know if there are any more questions that I may answer for you :)
Hi there!
Everything has been going great so far but today it appears with no changes since Saturday that the website does not load on mobile devices. I am testing on iPhone 5-6 and it just looks like it is loading forever. I'm not sure what could be causing this and was hoping for some direction or insight.
Thank you
Hi Fran,
I hope you are having an awesome day and thanks for contacting us regarding your query.
I'm going to ask that you do a test to see if a plugin you have is causing the issues by kindly disable all of your plugins and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
I also just checked you site and it seems you're running an outdated version of the theme. Please update to the latest version. You may use the guide linked below:
https://themenectar.ticksy.com/article/3218/
Please let me know how that turns out.
Cheers!
Thanks Andrew! I'll give your recommendations a try and let you know how it goes.
Hi Andrew! It is my plugin the DEX Multilayer Parallax that is preventing from loading based on just trying to activate and deactivate the plugins. Any thoughts on whether updating the theme will perhaps resolve this issue?
Thank you!
Hi Fran,
Thanks for keeping in touch with us.
Since this hasn't come up as a bug report before, chances are it probably won't, however, staying up to date is pretty important so you probably should update regardless.
I'm going to go ahead and file this as a plugin compatibility request so that for the upcoming updates this may be sorted out.
Please let me know if there are any more questions that I may answer for you :)
Cheers!