I have a website that I've built on Salient 7.5.01. Every other day on specific pages the code breaks. It will show a misconfigured page with plain text and around 5 different logos meant for the header. It looks terrible.
The one solution I've found is clearing the cache regularly (using the W3 Total Cache plugin) and updating the page, but I just can't do it everyday. Have you ever experienced this with other sites, and if so what is a solution that I can try?
I hope you are having an awesome day and thanks for contacting us regarding your query.
A pretty weird issue you have here on your hands. I've never experienced anything like this before.
It's probably due to one or more malicious plugins. I'm going to ask that you go ahead and disable all of your third-party plugins and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
I'm also going to ask that you update to the latest version of the theme and see if that helps.
Please let me know if there are any more questions that I may answer for you :)
Thank you for the reply. I tried updating the Salient theme (using the Easy Theme and Plugin Upgrades plugin, which has always worked like a charm) and got an error. I've attached the screenshot of the error. I also tried uploading the theme to test on a subdomain and got an error that the theme didn't contain a stylesheet.
I've downloaded the theme from my Envato account and haven't made any changes to the zipped folder.
Hi,
I have a website that I've built on Salient 7.5.01. Every other day on specific pages the code breaks. It will show a misconfigured page with plain text and around 5 different logos meant for the header. It looks terrible.
The one solution I've found is clearing the cache regularly (using the W3 Total Cache plugin) and updating the page, but I just can't do it everyday. Have you ever experienced this with other sites, and if so what is a solution that I can try?
Thank You
Hi Christopher,
I hope you are having an awesome day and thanks for contacting us regarding your query.
A pretty weird issue you have here on your hands. I've never experienced anything like this before.
It's probably due to one or more malicious plugins. I'm going to ask that you go ahead and disable all of your third-party plugins and see if this issue still exists.
If it resolves the issue I am going to then ask you to activate the disabled plugins one by one and test the page to see if we can isolate the conflicting plugin if that is the case.
I'm also going to ask that you update to the latest version of the theme and see if that helps.
Please let me know if there are any more questions that I may answer for you :)
Cheers!
Hi Andrew.
Thank you for the reply. I tried updating the Salient theme (using the Easy Theme and Plugin Upgrades plugin, which has always worked like a charm) and got an error. I've attached the screenshot of the error. I also tried uploading the theme to test on a subdomain and got an error that the theme didn't contain a stylesheet.
I've downloaded the theme from my Envato account and haven't made any changes to the zipped folder.
How can I solve this?
Thank you.
Hi Christopher,
Thanks for your reply.
You may click on the link below for an awesome article that illustrates the necessary steps to take to resolve this issue.
https://themenectar.ticksy.com/article/8159/
Please let me know if there are any more questions that I can answer for you.