I've uploaded a photo from my desktop into a portfolio item; and I'm using the photo as the "featured image". when I click on it from the homepage the following note comes up: "Image cannot be loaded. Make sure the path is correct and image exist.".
Hello dear Theme Nectar, I have the same problem - "Image cannot be loaded. Make sure the path is correct and image exist." After uploading featured image problem disappears but it will crop my image to rectangle, I need my image to be square. What can I do? Thank you
Hello dear Tahir, Thank you for the response, but this is not my issue. I have checked two tickets for my problems:
1. It is this thread, with I get message: "Image cannot be loaded. Make sure the path is correct and image exist." when I upload only Custom Thumbnail Image. (If you would like to have a separate thumbnail for your portfolio item, upload it here. If left blank, a cropped version of your featured image will be automatically used instead. The recommended dimensions are 600px by 403px.)
2. This thread: https://themenectar.ticksy.com/ticket/802981 If I upload both Featured and Custom thumbnail, portfolio images are cropped. How can I make portfolio images square?
Thank you, but I am 100% sure I have no problems with FTP server. Images are there and are available. It just Salient theme is set when I click on portfolio item it should open lightbox with "Custom thumbnail source" but it tries to open Featured image (that is not uploaded for cropping reasons)
Hello there,
thank you for the theme
I've uploaded a photo from my desktop into a portfolio item; and I'm using the photo as the "featured image". when I click on it from the homepage the following note comes up: "Image cannot be loaded. Make sure the path is correct and image exist.".
Any suggestions?
Hey Saidi!
Please set the featured image on the portfolio edit page right column as well as the custom Thumbnail .
Thanks
ThemeNectar Support Team
thank you for your assistance
Hello dear Theme Nectar, I have the same problem - "Image cannot be loaded. Make sure the path is correct and image exist." After uploading featured image problem disappears but it will crop my image to rectangle, I need my image to be square. What can I do? Thank you
@Valeriangrass,
Please have a look at this Article :https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/ .
Best
ThemeNectar Support Team
Hello dear Tahir, Thank you for the response, but this is not my issue. I have checked two tickets for my problems:
1. It is this thread, with I get message: "Image cannot be loaded. Make sure the path is correct and image exist." when I upload only Custom Thumbnail Image. (If you would like to have a separate thumbnail for your portfolio item, upload it here. If left blank, a cropped version of your featured image will be automatically used instead. The recommended dimensions are 600px by 403px.)
2. This thread: https://themenectar.ticksy.com/ticket/802981 If I upload both Featured and Custom thumbnail, portfolio images are cropped. How can I make portfolio images square?
Thank you.
@V ,
Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .
Best
ThemeNectar Support Team
Thank you, but I am 100% sure I have no problems with FTP server. Images are there and are available. It just Salient theme is set when I click on portfolio item it should open lightbox with "Custom thumbnail source" but it tries to open Featured image (that is not uploaded for cropping reasons)
Thanks again.
Please add in a valid purchase code and create a new ticket with your login credentials so we can take a look.
Moreover check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Best
ThemeNectar Support Team
Ok, I will. Thank you.