I've been using salient for over a year & uploading portfolio items (magazine issues in this case). All of the sudden, size of portfolio image has changed. Code refers to imagenamex403.jpg instead of imagenamex300.jpg. They show up looking different (bad) on portfolio page & in "recent projects" vc thing on home page. screen shots attached. You can see last 2 portfolio items added are sized differently. how can i get it working like it used to? I updated themes, plugins & wordpress today but that didn't solve problem. New portfolio uploads also get cropped which is bad. How can I fix this?
That doesn't fix it. I re-uploaded a new portfolio image and it's still screwed up. I don't want to disable responsive images for the rest of the site. I just want the portfolio images to appear correctly when they are at full screen - like they USED TO. I renewed my support with you guys just to get this answer... Please look again.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url. Best.
I just downloaded & installed Salient 7.0.9. My Current PHP version: 5.6.17. All plugins are up-to-date. These things did NOT fix my problem.
Here's what I tried: I removed image from portfolio & reuploaded. I tried uploading our "typical" size of 600w x 725h, also tried uploading image 800w x 966h. Neither appear correctly, so they don't match all the other portfolio items.
When you look at code, the newer uploads get cropped at 600w x 403h (with the TOP & bottom cut off) and the jpg name is mynamex403.jpg The older images used to be cropped off at the bottom, to a size of 250w x 300h, the jpg name was mynamex300.jpg and that was great.
How do I get portfolio images to crop off the BOTTOM instead of cutting off top & bottom? How do i get them to appear in the size they used to be?
I've been using salient for over a year & uploading portfolio items (magazine issues in this case). All of the sudden, size of portfolio image has changed. Code refers to imagenamex403.jpg instead of imagenamex300.jpg. They show up looking different (bad) on portfolio page & in "recent projects" vc thing on home page. screen shots attached. You can see last 2 portfolio items added are sized differently. how can i get it working like it used to? I updated themes, plugins & wordpress today but that didn't solve problem.
New portfolio uploads also get cropped which is bad.
How can I fix this?
Hey ,
Please use this Plugin : https://wordpress.org/plugins/disable-responsive-images/ .
Bes.t
ThemeNectar Support Team
That doesn't fix it. I re-uploaded a new portfolio image and it's still screwed up. I don't want to disable responsive images for the rest of the site. I just want the portfolio images to appear correctly when they are at full screen - like they USED TO. I renewed my support with you guys just to get this answer... Please look again.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Best.
ThemeNectar Support Team
We just released Salient 7.0.9 with the Woocommerce 2.6.1 Product layout Fix as well as other numerous bug fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/ .
Best.
ThemeNectar Support Team
I just downloaded & installed Salient 7.0.9. My Current PHP version: 5.6.17. All plugins are up-to-date. These things did NOT fix my problem.
Here's what I tried: I removed image from portfolio & reuploaded. I tried uploading our "typical" size of 600w x 725h, also tried uploading image 800w x 966h. Neither appear correctly, so they don't match all the other portfolio items.
When you look at code, the newer uploads get cropped at 600w x 403h (with the TOP & bottom cut off) and the jpg name is mynamex403.jpg The older images used to be cropped off at the bottom, to a size of 250w x 300h, the jpg name was mynamex300.jpg and that was great.
How do I get portfolio images to crop off the BOTTOM instead of cutting off top & bottom? How do i get them to appear in the size they used to be?
Hey Again,
Simply use the Custom Thumbnail Meta Option to upload your Image so that it does not do any cropping. See screenshot: http://prntscr.com/bhrvnc .
Best.
ThemeNectar Support Team
oh geez, okay, that works. thanks!