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  Public Ticket #636967
Salient.Zip won't upload into wordpress theme section
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  • Johnny started the conversation

    I recently received an email/notice to update my version of salient. Just downloaded the newest version, unzipped the ThemeForest zip to reveal the Salient.zip, etc. and tried to upload....but it\'s not working. Every time I try it keeps saying \"Wordpress Failure. Are you sure you want to do this? Please try again.\" I\'m at a loss and my site\'s a mess until I get it re-uploaded. I wish I had waited to update until tomorrow. Please help!

    Best Regards,

    John

  •  9,638
    Tahir replied

    Hey ,

    Try uploading the files via FTP .


    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
    Best.

     Salient Support Team


  • [deleted] replied

    I have to say, I'm not impressed at having just paid $80 AUD for this theme which this pdf claims can be uploaded from .zip, only to find have to FTP the files anyway. Not off to a great start... Is this a temporary problem that will be resolved?

    Edit: 

    This https://themenectar.ticksy.com/article/3218/  no longer works. Can I have a guide, or some assistance in how to use your product, or can I please have my money back?!

    Thanks..

  •  9,638
    Tahir replied

    Hey Marshall ,

    Please create a New Ticket with your login details so we can have a look . The Zip not getting uploaded is a WP Server configuration issue and is not linked with the Theme .

    The link seems to be working fine : https://themenectar.ticksy.com/article/3218/ .

    Best. 


     Salient Support Team